Yuko She
Brisbane,QLD
Summary
Experienced Personal Banking Consultant with over five years of experience in the banking industry. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Personal Banking Consultant
HSBC Australia
Brisbane, QLD
12.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in a fast-paced environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Identified issues, analyzed information and provide solutions to problems.
Teller
HSBC Australia
Brisbane, QLD
01.2020 - 12.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
Universal Banker - Service
HSBC Hong Kong
Hong Kong , Hong Kong
12.2018 - 09.2019
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Achieved a double of daily and monthly KPI.
Education
BBA - International Business Management
University of Queensland
Brisbane, QLD02.2016
Skills
- Banking products knowledge
- Strong communication and interpersonal skills
- Relationship Building
- Problem Solving
- Quality Control
- Account Services
- Customer Service
- Team Leadership
- Decision Making
- Coaching and mentoring
- Fluent in English, Mandarin and Cantonese
Timeline
Personal Banking Consultant
HSBC Australia
12.2020 - Current
Teller
HSBC Australia
01.2020 - 12.2022
Universal Banker - Service
HSBC Hong Kong
12.2018 - 09.2019
BBA - International Business Management
University of Queensland