Summary
Overview
Work History
Education
Skills
Timeline
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PRABHJOT KAUR

Officer,VIC

Summary

Dynamic and dedicated professional with a strong background in customer service at Aldi, recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Proven ability to train new team members and maintain high standards of workplace safety while managing cash handling and inventory tasks efficiently.

Overview

2
2
years of professional experience

Work History

Team Member

Aldi
01.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Grocery Team Member

Punjabi Bazaar
04.2023 - 01.2024
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Education

Master Of Arts - English Literature

Baring College Batala
India
04.2020

Bachelor Of Arts - English Language And Literature

Guru Nanak Dev University
Amritsar
04.2018

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Computer skills
  • Heavy lifting
  • Creativity and innovation

Timeline

Team Member

Aldi
01.2024 - Current

Grocery Team Member

Punjabi Bazaar
04.2023 - 01.2024

Master Of Arts - English Literature

Baring College Batala

Bachelor Of Arts - English Language And Literature

Guru Nanak Dev University

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PRABHJOT KAUR