Dalton Wall
Port Douglas,QLD
Summary
Dynamic and customer-focused professional with a proven track record of delivering exceptional service and maintaining high standards in fast-paced environments. Skilled in fostering positive relationships, coordinating tasks efficiently, and adapting to diverse challenges with creativity and poise. Recent graduate with foundational knowledge in marketing and tourism, and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Housekeeping Team Leader
FV By Peppers
01.2023 - Current
- Lead housekeeping operations, supervise staff schedules, and maintain quality standards across facilities while implementing efficient cleaning protocols.
- Streamline daily operations through strategic staff deployment, enhance guest satisfaction, and maintain pristine facility conditions.
- Monitor inventory levels, conduct quality inspections, and ensure compliance with health and safety regulations while mentoring team members.
- Coordinate with front desk and maintenance teams to resolve guest concerns promptly and maintain high service standards.
- June 2025 Employee of the Month
Housekeeping Allrounder/ Food and Beverage Attendant
Sheraton Grand Mirage Port Douglas
01.2021 - 01.2023
- Maintain 5 star hotel standards.
- Stocktake and inventory of departments requirements.
- Cleaning and maintenance of 5 star standards in a 350 room property.
- Serve food and beverages at events of 10-1000 guests.
- Proactive problem-solving to enhance the guest experience.
- Clear and professional communication with staff and management.
Education
Bachelor of Business - Marketing and Tourism and Travel Major
Griffith University
Nathan Campus01.2026
Queensland Certificate of Education -
Mossman State High School
Mossman, QLD01.2021
Skills
- Public Relations
- Leadership
- Team Management
- Customer Service
- Problem Solving
- Data Entry
- Excel
- CRM
- SIHOT
- Time Management
- Communication
- Critical Thinking
- Inventory Management
- Health Compliance
- Operational Efficiency
- Guest Relations
- Email marketing
- Digital marketing strategies
- Influencer marketing insights
- Microsoft office
Websites
Timeline
Housekeeping Team Leader
FV By Peppers
01.2023 - Current
Housekeeping Allrounder/ Food and Beverage Attendant
Sheraton Grand Mirage Port Douglas
01.2021 - 01.2023
Bachelor of Business - Marketing and Tourism and Travel Major
Griffith University
Queensland Certificate of Education -
Mossman State High School
Links
LinkedIn: https://www.linkedin.com/in/dalton333/