Dalvena Martin
Wyndham Vale,VIC
Summary
Proven leader with a track record at Mcm Logistics, where I spearheaded customer service improvements and team productivity enhancements. Expert in workload management and motivational techniques, I excel in aligning team goals with corporate vision, significantly reducing escalations and fostering a customer-focused environment. Skilled in Cw1 system and influential communication.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Mcm Logistics
11.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Cw1 system computer skills
Timeline
Team Leader Manager
Mcm Logistics
11.2021 - Current
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