Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
References
Timeline
Generic

Daman Chadha

Tallawong, NSW

Summary

Results-driven professional with 5+ years of customer service and administrative experience in high-volume, KPI-driven environments including Astron Technology, Woolworths, and Crust Pizza. Skilled in CRM systems, data processing, order management, and conflict resolution, consistently handling 40+ cases daily while maintaining exceptional accuracy and customer satisfaction. Holds a bachelor’s degree in networking and offers strong technical knowledge of databases, networking, and software solutions. Recognised for efficiency, adaptability under pressure, and the ability to streamline workflows, support team objectives, and deliver customer-focused outcomes.

Overview

10
10
years of professional experience

Work History

Customer Service Consultant

Astron Technology
Sydney
08.2022 - Current
  • Process and manage dealer orders, applications, and service requests accurately, using CRM platforms.
  • Maintain clear and detailed records of customer interactions, transactions, feedback, and resolutions across multiple communication channels.
  • Demonstrate strong leadership and a team-first attitude by listening actively, showing empathy, and adapting to support both team and business needs.
  • Remain flexible and proactive in responding to changing priorities in a fast-paced, customer-focused environment.
  • Ensure timely and accurate internal and external reporting to support sales operations and wider business goals.
  • Process and manage 40+ dealer orders and service requests daily through CRM systems, ensuring accuracy and timely delivery.

Team Associate

Crust Pizza
Castle Hill, NSW
04.2021 - 10.2022
  • Maintained professional, organised, and safe environment for employees and coworkers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Team Leader

Woolworths
12.2015 - 08.2022
  • Provided frontline support to hundreds of customer daily, resolving issues in a high-paced environment.
  • Supervised and motivated staff members across multiple departments. Ensuring KPIs and customer service standards were met.
  • Strong analytical, interpersonal, and problem-solving abilities.

Education

Bachelors - Networking

Melbourne Institute of Technology
Sydney, NSW
07-2022

Patrician Brothers' College
12-2016

Skills

  • Customer relationship management & order processing
  • Administrative support
  • Conflict resolution and stakeholder communication
  • Government Compliance Awareness
  • Adaptability under pressure
  • Microsoft Office Suite & Data Entry accuracy
  • Risk Awareness & Safety Procedures

Extracurricular Activities

IOT project developer, conducting penetration testing for an IT solution provider Developed a project regarding the recycling of unwanted mattresses Website we created could help Australia's used mattresses to be recycled reasonably and play a role in protecting the environment and reducing waste of resources which rewarded us the best in the whole course 2022

Hobbies and Interests

  • Gym training
  • Weightlifting
  • Long-distance running

References

References available upon request.

Timeline

Customer Service Consultant

Astron Technology
08.2022 - Current

Team Associate

Crust Pizza
04.2021 - 10.2022

Team Leader

Woolworths
12.2015 - 08.2022

Bachelors - Networking

Melbourne Institute of Technology

Patrician Brothers' College

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Daman Chadha