Damian Apps
Forbes,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively both supervised and unsupervised, while quickly mastering new skills. I am a hardworking employee with great leadership, multitasking and time management abilities. I am motivated to contribute customer satisfaction and company growth.
Overview
19
19
years of professional experience
Work History
Fresh Manager/ Store 2IC
Bernardi's
Forbes, NSW
08.2011 - Current
- Supervised staff members to ensure they were adhering to company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction levels.
- Evaluated employee performance reviews, providing feedback as needed.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Resolved customer complaints in a professional manner by investigating their concerns.
- Monitored sales trends, adjusting pricing accordingly when needed.
- Ensured compliance with health and safety regulations within the store premises.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Lawn Mowing and Garden Services
Family Owned
Sunshine Coast , QLD
06.2010 - 07.2011
- Performed weekly maintenance of outdoor equipment such as mowers, trimmers, edgers, blowers, chainsaws, tillers and more.
- Assisted customers in selecting appropriate lawn and garden products for their needs.
- Ensured proper safety procedures were followed while operating machinery or lifting heavy objects.
- Adhered to all company policies regarding security measures.
- Disposed of hazardous materials according to local regulations.
Deli Night Manager
Woolworths
Queanbean, NSW
02.2005 - 07.2010
- Ensured quality customer service was provided to all customers.
- Safely used and maintained all equipment.
- Managed daily operations of deli, including ordering supplies and managing staff.
- Maintained a clean work environment by adhering to health and safety standards.
- Recruited, trained, and supervised deli staff members.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
Education
Certificate 4 in Retail And Management
Tafe
Forbes 03-2013
Year 10 Certificate
Queanbean High School
Queanbeyan, NSW12-2005
Current Drivers Licence
Current Forklift Licence
Current First Aid Certificate
Current RSA/RSG
Skills
- Fast learner
- Good critical thinking skills
- Leadership
- Interpersonal communication skills
- Problem solving
- Computer Skills
- Management Skills
- Verbal and written communication
Timeline
Fresh Manager/ Store 2IC
Bernardi's
08.2011 - Current
Lawn Mowing and Garden Services
Family Owned
06.2010 - 07.2011
Deli Night Manager
Woolworths
02.2005 - 07.2010
Certificate 4 in Retail And Management
Tafe
Year 10 Certificate
Queanbean High School
Current Drivers Licence
Current Forklift Licence
Current First Aid Certificate
Current RSA/RSG
Similar Profiles
Kaze ReadKaze Read
Casual Team Member at Bernardi's Supa IGACasual Team Member at Bernardi's Supa IGA
John Vidler-RossJohn Vidler-Ross
Nightfill Captain / Duty Manager at Bernardi's MarketplaceNightfill Captain / Duty Manager at Bernardi's Marketplace
Christine RoachChristine Roach
Customer Service Cashier/supervisor at Bernardi's MarketplaceCustomer Service Cashier/supervisor at Bernardi's Marketplace