Summary
Overview
Work History
Skills
Education
Timeline
Generic

Damian Booth

Ellenbrook,WA

Summary

I've been a committed retail associate for the past 1.5 years, honing my customer service skills in the fast-paced world of retail. I've mastered the skills of goods display, inventory management, and upholding an aesthetically pleasing retail atmosphere. My teamwork and communication skills have improved as a result of this experience, which has encouraged productive cooperation with coworkers. Overcoming obstacles in the hectic retail setting has strengthened my fortitude and proactive attitude to problem-solving. Along with broadening my knowledge of the sector, this experience has given me the tools I need to succeed in this ever-changing market going forward.

  • Dedicated and capable professional with a keen eye for detail and a strong sense of urgency who can effectively manage complex projects with strategic direction and ensure organizational projects operate smoothly from inception to launch.
  • Unmatched strengths in strategy formulation, risk management, upper level decision-making, cross-functional interactions, operational procedures implementation, adherence to corporate standards, and follow-through on crucial company goals characterize this customer service and team player.

Overview

1
1
year of professional experience

Work History

Customer Service

Red Dot
Ellenbrook, WA
04.2022 - 01.2023
  • 15% increase in total customer satisfaction ratings was attained by providing outstanding customer service to over 200 customers on average every day.
  • 99% accuracy rate in handling cash transactions, with prompt resolution of inconsistencies.
  • Excellent product expertise was displayed, which helped to drive a 25% increase in upsells.
  • 95% of the complaints and issues I handled with customers were resolved without needing to be escalated to management.

Skills

  • Customer Service
  • Internal & External Communications
  • Issue Resolution
  • Risk Quality Assurance & Control
  • Operational Strategy & Planning
  • Continuous Process Improvement

Education

Ellenbrook Secondary College Year-11

Timeline

Customer Service

Red Dot
04.2022 - 01.2023
Damian Booth