Damodar Dhungana
Queanbeyan,Australia
Summary
Detail-oriented and proactive professional with a background in customer service and team collaboration. Seeking a Customer Service Team Member position at Bunnings to utilize my expertise in customer experience, stock management, and team support to contribute to a positive and productive work environment.
Experienced professional with a diverse background in civil engineering, hospitality, and customer service. Skilled in delivering high standards of service, ensuring product quality, and maintaining cleanliness. Committed to upholding Bunnings’ values and contributing to a supportive and inclusive team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
Doma Hotels
03.2023 - Current
- Maintained exceptional cleanliness standards, receiving positive feedback from 95% of guests
Slicer Operator
Quality Bakers Australia LTD
09.2023 - 06.2024
- Maintained high standards of product quality, leading to a 10% increase in customer satisfaction
Customer Service Team Member
Woolworths
04.2023 - 09.2023
- Engaged with customers, addressed inquiries, resolved complaints, and ensured a positive shopping experience
Customer Service Assistant
Bhatbhateni Supermarket
05.2022 - 01.2023
- Provided excellent customer service, enhancing customer satisfaction by 15%
Civil Engineer
National Reconstruction Authority
06.2016 - 04.2022
- Conducted over 200 detailed site inspections, improving construction quality by 20%
Site Engineer
Central Bureau of Statistics (CBS)
02.2016 - 03.2016
- Conducted detailed damage assessments of over 100 buildings
Education
Diploma in Building and Construction -
Canberra Institute of Technology
Bruce, Australian Capital TerritoryBachelor's Degree in Civil Engineering -
National College of Engineering, Tribhuvan University
Skills
- Customer Service: Delivering exceptional service, ensuring customer satisfaction
- Inventory Management: Ensuring stock levels, order processing, and waste reduction
- Team Collaboration: Working effectively in a team environment to achieve store goals
- Quality Standards: Upholding highest standards of quality, service, and cleanliness
- Technical Proficiency: AutoCAD (designing project plans), QGIS (site assessments), SQL databases, spreadsheets, word processing
Certification
- Driver's License (Current, unrestricted “C” class)
- National Employment Police Check
- Civil Engineering License (Issued by Nepal Engineering Council, May 2016 - Current)
Languages
English
Hindi
Nepali
Timeline
Slicer Operator
Quality Bakers Australia LTD
09.2023 - 06.2024
Customer Service Team Member
Woolworths
04.2023 - 09.2023
Housekeeping Attendant
Doma Hotels
03.2023 - Current
Customer Service Assistant
Bhatbhateni Supermarket
05.2022 - 01.2023
Civil Engineer
National Reconstruction Authority
06.2016 - 04.2022
Site Engineer
Central Bureau of Statistics (CBS)
02.2016 - 03.2016
Diploma in Building and Construction -
Canberra Institute of Technology
Bachelor's Degree in Civil Engineering -
National College of Engineering, Tribhuvan University
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