Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Damon Lund

Cairns,Australia

Summary

Hospitality Specialist focused on enhancing guest experiences through exceptional interpersonal skills and a welcoming demeanor. Proven ability to adapt quickly to new challenges and environments while maintaining a strong work ethic. Demonstrated success in independent roles, mastering new skills efficiently to meet organizational goals.

Overview

4
4
years of professional experience

Work History

Team Leader

Grill'd
Sydney, NSW
09.2024 - Current
  • Problem-solving and handling high-stress situations and complications.
  • Team management.
  • Oversaw stock management and cash counts, maintaining accuracy and accountability.
  • Coordinated team rostering to ensure balanced workloads and operational efficiency.
  • Supervised the documentation process, guaranteeing the integrity and correctness of official records.
  • Ensured a clean and organized environment to enhance team productivity.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Assisted in training new staff on proper procedures for providing quality customer service.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.

Team Member

Grill'd
Sydney, NSW
12.2023 - 09.2024
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Operated cash registers accurately and efficiently during peak hours of business.

Cafe Worker

Goji Grill
Cairns, Australia
09.2021 - 08.2023
  • Managed front-of-house operations, ensuring exceptional customer service.
  • Trained new staff on best practices and operational standards.
  • Prepared food efficiently, focusing on grill and fryer cooking techniques.
  • Assisted with inventory management to maintain stock levels.
  • Oversaw shift operations

Cafe Worker

Kangazims
Cairns, Australia
  • Memorized menu offerings to enhance customer service.
  • Executed accurate cash transactions using outdated equipment.
  • Updated menu boards to reflect current offerings and pricing.

Education

High School -

Eltham High School
Eltham, Victoria

James Cook University
Cairns

Skills

  • Inventory management and cash handling
  • Team leadership and staff training
  • Customer service and relationship management
  • Workload balancing
  • Effective communication
  • Problem resolution
  • Health and safety compliance
  • Initiative and Self-motivation

Volunteer Experience

  • Assistant Trainer, Eltham Taekwondo, Eltham, Vic, Assisted instructors with lessons for younger students.
  • Technical Assistant, SMS Global, Melbourne, Vic, Data Entry, Proofreading & Quality assessment, Server room maintenance

References

References available upon request.

Timeline

Team Leader

Grill'd
09.2024 - Current

Team Member

Grill'd
12.2023 - 09.2024

Cafe Worker

Goji Grill
09.2021 - 08.2023

Cafe Worker

Kangazims

High School -

Eltham High School

James Cook University

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Damon Lund