Daniel Barratt
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Finstro
06.2022 - Current
- Negotiation in prospect pain points
- Managed broker partner relationships
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stakeholder management
- Planned and monitored implementation of technology-based learning programs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
Police Officer
Police force
05.2019 - 05.2022
- High EQ dealing with victim care support
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Negotiation difficult situations
- Complying to law and legislation
- Stakeholder management
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Cafe Manager
The Nook
01.2015 - 01.2019
- Managed a team of 10+
- Tracking of wages and analytics across industry trends
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Manager
Merivale - the Newport
01.2016 - 01.2018
- Responsible for running the cafe section at Merivale's newest venue
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed a team of 10+
- Trained and held continuous training sessions
- COG, P+L, BOH knowledge
- Wage tracking and meeting revenue budgets.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Education
RSA competency. In-depth FOH, BOH, Fine dining, beverage and wine knowledge. Finance, service, P+L statement, wage analysis understanding. Coursework in Culinary Management and Food and Beverage Operations Management -
Associate degree - Policing practice
Charles Sturt University
2021
Diploma in Hospitality Management - management
Northern Beaches TAFE
Sydney, NSW2008
Skills
- Time management
- Stakeholder management
- New and existing business development
- Customer retention
- Cold Calling
- Staff Management
- Contract Negotiation Expertise
- Product and Service Sales
- Verbal and Written Communication
Accomplishments
- Presented with award for special COVID operations in 2021 - 2023 (NSW Police Force)
- 'Extraordinary award' (FINSTRO) Feb and April 2023
- 'Think differently' award (FINSTRO) April 2023
Timeline
Business Development Manager
Finstro
06.2022 - Current
Police Officer
Police force
05.2019 - 05.2022
Manager
Merivale - the Newport
01.2016 - 01.2018
Cafe Manager
The Nook
01.2015 - 01.2019
RSA competency. In-depth FOH, BOH, Fine dining, beverage and wine knowledge. Finance, service, P+L statement, wage analysis understanding. Coursework in Culinary Management and Food and Beverage Operations Management -
Associate degree - Policing practice
Charles Sturt University
Diploma in Hospitality Management - management
Northern Beaches TAFE
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