Dan Anderson
Forest Hill,VIC
Summary
Motivated to succeed and strive to do my best in all facets of life. To look for the positive in all situations and create outcomes to benefit the people around me, whether that be while attending Swinburne University as a marketing student, a service administrator at Karcher, working on my family farm, representing Victoria in baseball or in social situations.
Overview
7
7
years of professional experience
Work History
Service Administrator
Karcher
02.2023 - Current
- Processing service requests with a high level of detail and communication to ensure a smooth and timely customer journey
- This involved Customer Account creation, work order creation, managing cost estimates and processing invoices
- Strong focus on teamwork, training and SOP documentation
- The highly process driven day to day activities require a high level of attention to detail.
Retail Sales Assistant
Karcher
03.2022 - 02.2023
- Assisting in the day to day running of the retail store, this includes stock control, sales training and creating a highly personal customer experience
- Creating this high level of customer service involved building rapport and knowing what questions needed to be asked in order to tailor the most appropriate cleaning solution to the customers' needs.
Team Member Grocery
Woolworths
10.2017 - 03.2022
- Perform day-to-day store duties ie: stock fill reports, mark downs, stock investigation, and receiving deliveries
- Provide high level of customer service and care
- Assisting with customers inquiries and issues ranging from everyday situations to challenging behaviours
- Entrusted with the responsibility of the running of the store during periods when management are not present.
Education
Bachelor of Business / Marketing -
Swinburne University of Technology
06.2024
Skills
- Strong Digital literacy
- Provide high level of customer service
- Team focused
- Strong communication skills
- Attention to detail
- Positive attitude
- Motivated to succeed
References
- Nerissa Yatomi, Former Service Team Leader at Karcher, 0422 489 926
- Linda Gannon, Former Retail Sales Manger and Service admin Colleague at Karcher, 0429 566 030
Timeline
Service Administrator
Karcher
02.2023 - Current
Retail Sales Assistant
Karcher
03.2022 - 02.2023
Team Member Grocery
Woolworths
10.2017 - 03.2022
Bachelor of Business / Marketing -
Swinburne University of Technology
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