Dan Tran
Retail Sales Assistant
Mentone,VIC
Summary
Retail professional with solid track record in customer engagement and sales support. Known for contributing to team success and adapting to shifting store demands. Brings strong communication and problem-solving abilities, fostering collaborative and results-driven retail atmosphere.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Forever New Clothing Store
01.2025 - Current
- Delivered friendly and knowledgeable support, assisting customers in product selection and resolving queries for a positive shopping experience.
- Handled returns, exchanges, and refunds efficiently, ensuring professional and accurate service.
- Monitored inventory weekly, promptly reporting low stock levels or issues to management for timely resolution.
- Processed cash, card, and mobile payments, maintaining speed and accuracy at checkout.
- Maintained organized stock records and coordinated new deliveries, consistently presenting fresh and appealing store displays.
Retail Sales Assistant
LUVLAOT CLOTHING
12.2022 - 12.2024
- Delivered exceptional customer service by greeting and assisting customers in selecting products, addressing inquiries, and ensuring a positive shopping experience.
- Managed product returns, exchanges, and payment refund requests with professionalism and attention to detail.
- Monitored and updated inventory weekly, promptly reporting stock levels and any service issues to the manager.
- Processed various payment types, including cash, card, and invoice payments, ensuring accuracy and efficiency.
- Maintained accurate inventory records in the MYOB system, ensuring stock availability and organization.
- Coordinated weekly stock deliveries, efficiently unpacking, and organizing new merchandise to maintain store presentation.
Account Executive
OLIVER AGENCY
09.2020 - 04.2022
- Brands Handled: POND'S, Love Beauty and Planet, Clear, Hazeline
- Served as the primary point of contact for clients, ensuring clear understanding of brand expectations for products and services.
- Collaborated with the Account Director to gather client briefs, budget requirements, and timelines, ensuring alignment on project objectives.
- Proactively negotiated with production houses and third-party suppliers to manage costs and stay within client budgets, ensuring profitability while maintaining high-quality deliverables.
- Led weekly WIP meetings with clients, internal teams, and stakeholders, providing status updates and feedback on creative marketing assets including banners, CPAs, e-commerce content, and social media posts.
- Fostered strong, long-term relationships with clients, KOLs, and suppliers, enhancing the agency's reputation and expanding its network for potential future business opportunities.
Education
Bachelor of Business Administration - International Business
Satakunta University of Applied Sciences
Pori, Finland06.2020
Skills
- Customer Facing Service
- Punctuality
- Cash handling
- Cash register operation
- Goal oriented
- Logistics
- Leadership
- Teamwork
Accomplishments
- Used MYOB and Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised small team of 5 staff members.
- Documented and resolved customer complaints which led to positive shopping experience.
EXTRA-CURRICULAR ACTIVITIES
Activity manager, YOLA Action Club | Jun 2012 — Apr 2013
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Interests
- Volunteering
- Gardening
- Animal Care
- Mindfulness Practices
- Avid Reader
Timeline
Retail Sales Assistant
Forever New Clothing Store
01.2025 - Current
Retail Sales Assistant
LUVLAOT CLOTHING
12.2022 - 12.2024
Account Executive
OLIVER AGENCY
09.2020 - 04.2022
Bachelor of Business Administration - International Business
Satakunta University of Applied Sciences