Dana Hoare
Mount Gambier,SA
Summary
Young worker currently working at Smokemart & Giftbox, looking for even more knowledge and experience within a second job. excelling in customer service and cash handling. Known for patience and empathy, I consistently enhance customer satisfaction while managing time efficiently. Committed to teamwork and continuous learning, I thrive in fast-paced environments, ensuring customers leave with a smile. I believe I’d be an amazing addition to another workplace as well as I’m confident and flexible and always willing to help out and learn new knowledge and techniques no matter the challenges ahead.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Assistant
Smokemart & Giftbox
12.2023 - Current
- Used POS system to process sales, returns, online orders, quantity changes, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Working within a team, always supporting my team members, covering shifts when needed, always saying yes
- Working independently, working shifts alone handling customers, cash opening and closing store, handling sudden situations alone.
- Receiving stock and ensuring that once the product is scanned in and successfully safely putting in place and order.
- Tobacco license, insuring that I keep up with all the new laws and legislations to provide me and my customers with the best knowledge.
- Actively keeping up with store maintenance, making sure that the floors are scrubbed and mopped, benches and all products are clean and tidy.
- Handling money, Core2, banking, lunch closes, opening and closing the shop and registers.
- Product knowledge, keeping up to date with the new products, features, and unique contents to enhance sales and customer conversation.
- Putting the customer first, remaining calm no matter the situation and always trying to ensure customers are leaving with a smile.
Cleaner
Mid City Motel
07.2022 - 01.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked within a team and independent to effectively ensure that the daily deadline was met.
- Customer service, making sure our guests were comfortable within the residence.
Customer Service Cashier
Mcdonald’s
12.2021 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Overnight shifts, learning all types of skills and time management.
- Barista work, learned to make coffees and iced coffees during overnight shifts.
- Working drive thru, talking to customers over a headset/speaker, handling sales, communicating with team members.
- Ensuring the store is consistently stocked during fast paced work environment.
- Front of store service, greeting customers, making drinks, packing food, serving customers and tables.
- Heavy duty cleaning, cleaning both the food machines, underneath of the food machines, and store maintenance washing floor, walls and restrooms.
- Receiving 10/10s for hard work and always working weekend overnights.
- Always picking up shifts when available too and helping out all morning, lunch, dinner and or overnight shifts.
- Training new team members during overnights and ensuring that the workplace remains safe and secured.
Education
Year 11 -
Grant High School
Mount Gambier2023
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Always saying “YES”
- Persistence and won’t give up
- Always willing to learn new things
- Confident
Certification
RSA - responsible services of alcohol
Day and night makeup short qualification
First aid health and safety certification
P - licences
References
Narelle - 0882005711
Leanne - 1300787329
Timeline
Retail Assistant
Smokemart & Giftbox
12.2023 - Current
Cleaner
Mid City Motel
07.2022 - 01.2023
Customer Service Cashier
Mcdonald’s
12.2021 - 01.2023
Year 11 -
Grant High School
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