Dana Prater
Whyalla,SA
Summary
Dynamic and results-driven professional with a proven track record at Pets Domain, adept at relationship building and sales expertise. Excelled in stock management and customer service, significantly enhancing customer satisfaction and loyalty. Skilled in cash handling and fostering positive work environments, demonstrating adaptability and dependability across roles.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Pets Domain
Whyalla
12.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships
- Breaking down pallets of stock ensuring rotation of stock
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocktakes
- Rostering/working within a budget
- Handling livestock purchases and health checking them
- Following planograms and fitting in new stock
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Assistant Manager
On the Run
Whyalla, SA
05.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Fulfilling customer orders both in store, online and drive thru sometimes being sole staff member on shift
- Sufficient knowledge of SA lotteries terminals and
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize gaps within store
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performanc.
- Regular date checking to reduce stock waste
- Following Planograms and various change in promotional material both inside and out side the store
Sales Assistant
Pets Domain
Whyalla, SA
09.2019 - 07.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships
- Breaking down pallets of stock ensuring rotation of stock
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocktakes
- Handling livestock purchases and health checking them
- Following planograms and fitting in new stock
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Sales Assistant
George Ave Deli
Whyalla
01.2019 - 09.2019
- Managed the takeaway order process.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Serving at both Australia post register and SA lottery.
Education
Certificate III - Business
TAFE SA
SA12-2025
Certificate - RSA
HitSA
03-2018
Certificate - PREVENTING DEMENTIA
WICKING DEMENTIA RESEARCH AND EDUCATION CENTRE
University Of Tasmania11-2017
Certificate - UNDERSTANDING DEMENTIA
WICKING DEMENTIA RESEARCH AND EDUCATION CENTRE
University Of Tasmania10-2017
Certificate - FOLLOW BASIC CHEMICAL SAFETY RULES
SMITH & GEORG PTY LTD
06-2016
Certificate - FOLLOW BASIC CHEMICAL SAFETY RULES
SMITH & GEORG PTY LTD
06-2016
Year 12 -
Samaritan College
11.2013
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Cash register operation
- Processing payments
- Opening and closing procedures
- Visual merchandising
- Product merchandising
- Display building
- Task prioritization
- Inventory tracking
- Upselling strategies
- Order fulfillment
- Loyalty program promotion
- Returns and exchanges
- Customer service
- Friendly and helpful
- Reliable and responsible
- Adaptable and flexible
- Honest and dependable
- Staff management
- Customer needs assessment
- Customer rapport
- Cost control
- Budgeting and finance
- Promotional planning
- Customer assistance
- Positive customer engagement
- Multitasking and organization
- Product knowledge
References
Fiona Plant, console operator , On the run, 0413 134 049
Rebecca Faulds, Sales assistant, Whyalla garden centre 0499996482
Peta Donald, previous Retail Assistant, Pets Domain, +61 401 958 253
Timeline
Sales Assistant
Pets Domain
12.2022 - Current
Assistant Manager
On the Run
05.2021 - 01.2023
Sales Assistant
Pets Domain
09.2019 - 07.2021
Sales Assistant
George Ave Deli
01.2019 - 09.2019
Certificate III - Business
TAFE SA
Certificate - RSA
HitSA
Certificate - PREVENTING DEMENTIA
WICKING DEMENTIA RESEARCH AND EDUCATION CENTRE
Certificate - UNDERSTANDING DEMENTIA
WICKING DEMENTIA RESEARCH AND EDUCATION CENTRE
Certificate - FOLLOW BASIC CHEMICAL SAFETY RULES
SMITH & GEORG PTY LTD
Certificate - FOLLOW BASIC CHEMICAL SAFETY RULES
SMITH & GEORG PTY LTD
Year 12 -
Samaritan College