Dana Smith
Bonnet Bay
Summary
A highly experienced and results-oriented real estate professional with over 18 years of commercial and retail property management experience. Demonstrates strong business acumen, leadership abilities, and a customer service-focused approach. Proven expertise in managing complex property portfolios, maintaining client relationships, and providing reliable management reports. Possesses a solid understanding of lease structures, contract laws, and trust accounting with proficiency in property management software.
Overview
5
5
years of professional experience
Work History
Building Manager Assistant
Pacific Building Management Group
- Assisted Senior Building Manager in overseeing the BNH complex, with over 600 apartments and 20 retail shops
- Managed daily communication with residents through building management software
- Processed work orders for repairs and maintenance and assisted with minor defect repairs
- Coordinated tenant moves and responded to resident inquiries through the portal.
Senior Property Manager
- Managed property portfolios for various clients during temporary assignments, ensuring smooth day-to-day operations.
Consultation & Investment Portfolio Management
Self-Employed
01.2022
- Provided in-house training for new or established agencies in trust accounting and property management practices
- Conducted trust account audits and established strategies for in-house training on property management software
- Assisted small agencies with setting up trust account systems and reconciliation processes.
Property Sales & Management
Self-Employed
01.2021
- Managed casual sales listings and oversaw the entire sales process through settlement
- Managed the sales trust account.
Waterfront Property Short-Term Holiday Letting
01.2021 - Current
- Conducted online marketing through social media, including video production and editing
- Managed bookings, inquiries, and coordination for incoming and outgoing holiday rentals.
Relief Portfolio Property Manager
01.2020 - Current
- Provided relief services for property management portfolios, including day-to-day management, inspections, and client communication.
Building Manager
Meriton
04.2023 - 12.2023
- Managed 350 apartments in four high-rise buildings at Lane Cove, overseeing leasing, inspections, repairs, and maintenance
- Supervised common area cleaning, parking, pool, rooftop BBQ, and community room bookings
- Managed 150 rental properties at Dee Why, coordinating repairs, maintenance, and liaising with landlords, tenants, and contractors
- Assisted the Commercial Retail Manager with lift service monitoring and common area cleaning.
Education
MBA - Property Investment & Development
University of New South Wales
Sydney, NSW2008
Bachelor of Arts - Teaching
Teacher's College
China1986
Skills
- Extensive experience in all areas of real estate agency management and practice
- A1 real estate license and corporate license holder
- High business acumen with exceptional communication and interpersonal skills
- Proven track record in client retention and effective relationship management
- Sales award recipient with major franchises (1997-2000)
- Experienced in commercial property management and trust account software
- Proficient in direct marketing and social media marketing
- Knowledgeable in general accounting and trust accounting principles
- Property Management – comprehensive experience across all aspects of management
- Strong IT proficiency in Microsoft Office Suite and property management software (PropertyMe, PropertyTree)
- Leadership qualities with the ability to navigate complex property issues
- Strong attention to detail with the ability to work independently and within a team
- Ability to meet deadlines and multi-task in a high-performance environment
Awards
Sales awards with major franchises (1997-2000).
References
Available upon request.
Timeline
Building Manager
Meriton
04.2023 - 12.2023
Consultation & Investment Portfolio Management
Self-Employed
01.2022
Property Sales & Management
Self-Employed
01.2021
Waterfront Property Short-Term Holiday Letting
01.2021 - Current
Relief Portfolio Property Manager
01.2020 - Current
Building Manager Assistant
Pacific Building Management Group
Senior Property Manager
MBA - Property Investment & Development
University of New South Wales
Bachelor of Arts - Teaching
Teacher's College
Similar Profiles
Navjit Singh SangwanNavjit Singh Sangwan
Building Manager at Biscuit Factory (Pacific Building Management Group)Building Manager at Biscuit Factory (Pacific Building Management Group)
Britney TimsBritney Tims
Casual Concierge at Pacific Building Management Group AustraliaCasual Concierge at Pacific Building Management Group Australia
Sunil BistaSunil Bista
Facilities Manager at TGC Property GroupFacilities Manager at TGC Property Group