Dana Clarke

• Developed key operational initiatives to drive and maintain substantial organisational growth.
• Cultivated forward-thinking, inclusive, and performance-oriented organisational culture to lead service in innovation and push progress.
• Built productive relationships with sector partners and government to support strategic objectives.
• Managed partnerships and strategic organisational relationships by negotiating contract terms and handling conflicts.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Established foundational processes for service operations.
• Updated processes, standards and team makeups to generate better outcomes for Aboriginal children, families and communities.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

• Maintained confidentiality of records relating to clients' treatment.
• Guided clients in developing skills and strategies for dealing with problems.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Engaged clients in conversation to determine feelings and apprehensions.
• Developed individualized counselings plans for clients to incorporate short-term and long-term goals.
• Implemented evidence-based therapeutic interventions to promote positive behaviour change.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
• Arranged and facilitated therapy sessions for individuals, couples, and families.
• Supported individuals dealing with mental health and emotional issues.
• Assisted clients in exploring feelings and understanding behaviours.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.

• Documented client progress in confidential files.
• Implemented crisis intervention plans to support client safety.
• Monitored client progress and provided feedback to families and treatment team members.
• Developed and implemented activities to help clients develop social and independent living skills.
• Educated clients and families about mental health issues, treatments and resources.
• Provided clients with recommendations to community resources.
• Facilitated support groups for clients to discuss issues related to mental health.
• Provided case management services to monitor client access to resources and services.
• Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
• Built partnerships with community agencies and service providers to remove access gaps.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Displayed sensitivity to cultural needs of clients and families served.

*Supported victims of Domestic Violence through court process

*Referred clients to appropriate support service

*Liaised with Police

*Provided group work for victims of domestic violence

*Educated on AVO's and PVO's to victims of violence

• Processed workflows related to specific areas of court processes.
• Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
• Provided assistance to solicitors and court personnel in courtroom
• Responded to in-person and telephone requests for information from general public, legal and other involved parties.

• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Kept clients engaged in social networks and communities for personal health and growth.