DANELLE MAVIN
Coffs Harbour,NSW
Summary
Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.
Overview
17
17
years of professional experience
Work History
Cook
Cocoa Cafe
09.2022 - 02.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation
- Seasonal menu and daily specials planning and costings
- Training of new employees
- Stock ordering and rotation
- Daily baking of cakes
Takeaway Manager
Nana Glen General Store
01.2021 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Employee recruitment, scheduling and ongoing training
- Menu planning, specials and costings. Liase with suppliers to ensure cost effective rates and availability
- Preparation of a wide range of foods through takeaway as well as stocking hot and cold grab & go foods in general store
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Process fuel, bottle shop and store purchases
- Manage general store in operations managers absence
Sales Assistant
Liquorland
02.2020 - 11.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Sous Chef
Urban Espresso
12.2016 - 11.2019
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Mentored kitchen staff to prepare each for demanding roles.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Monitored food and labor costs to verify budget targets were met.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
Cake Decorator/Sales Assistant
Muffin Break
02.2014 - 12.2016
- Decorating of muffins/cakes to a high standard, Displaying all cakes/salads/savoury products in cabinets to a high standard, Balancing of registers and banking, Customer service, Barista
Manager/Cook
The Happy Frog/Tangellos
01.2007 - 10.2011
- Vegetarian-vegan menu planning/ weekly specials and costing, Employee recruitment/training and scheduling, Stock control and ordering, Customer service
Education
Skills
- Customer Service
- Cooking
- Cleaning and organisation
- Food handling
- Strong attention to safe food handling procedures
- Food presentation
- Recipes and menu planning
- Special Diets Knowledge
- Works Well Under Pressure
- Food Costing
- Multitasking and Organisation
Additionalreferences
Available on request
References
Owen Bolsden
Operations Manager
Nana Glen General Store
0412 807 785
Timeline
Cook
Cocoa Cafe
09.2022 - 02.2024
Takeaway Manager
Nana Glen General Store
01.2021 - 09.2022
Sales Assistant
Liquorland
02.2020 - 11.2020
Sous Chef
Urban Espresso
12.2016 - 11.2019
Cake Decorator/Sales Assistant
Muffin Break
02.2014 - 12.2016
Manager/Cook
The Happy Frog/Tangellos
01.2007 - 10.2011