Daniel Altamore
21 Pentland Drive, Narre Warren ,VIC
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Australian Meat Group, adept in administrative support and team building. Excelled in client retention and issue resolution, boosting positive customer ratings through strategic planning and effective communication. Skilled in MS Office and fostering professional relationships, I drive results by optimizing workflows and mentoring teams for peak performance.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Livestock Administration
Australian Meat Group
Dandenong South, VIC
09.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Picking Supervisor
Siculians Fruit And Vegetable Warehouse
Dandenong South, VIC
02.2014 - 09.2022
- Enhanced team productivity by providing regular training and performance feedback.
- Maintained a safe working environment by enforcing safety procedures and conducting regular inspections of work area.
- Improved picking efficiency by implementing lean techniques and optimizing pick routes.
- Implemented strategies for reducing errors, resulting in lower return rates and increased cost savings for the company.
- Established KPIs to measure team performance, enabling better decision-making regarding staffing levels and workflow adjustments.
- Developed strong team cohesion through fostering open communication and encouraging collaboration among team members.
- Collaborated with other departments to resolve issues affecting order processing, leading to improved overall operations.
- Facilitated cross-training initiatives, increasing staff flexibility during peak periods or when faced with unexpected absences.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
Education
Diploma of Community Services - Community Services
Kal Training
Online Learning Truganina 07.2024
Skills
- File Maintenance
- Customer Relations
- Administrative Support
- Office Management
- Schedule Management
- Contract Negotiations
- Workflow Planning
- MS Office
- Recordkeeping and File Management
- Data Confidentiality
- Goal Setting
- Strategic Planning
- Team Building and Leadership
- Technical Support
- [Number] wpm Typing Speed
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Livestock Administration
Australian Meat Group
09.2022 - Current
Picking Supervisor
Siculians Fruit And Vegetable Warehouse
02.2014 - 09.2022
Diploma of Community Services - Community Services
Kal Training