Daniel Calderon
Miranda,NSW
Summary
Proven leader with extensive experience at retail industry, adept in conflict resolution and customer service. Enhanced team productivity and customer satisfaction through innovative management and quality control. Skilled in staff training and adaptable to new environments, demonstrating a commitment to continuous improvement and operational excellence.
Overview
25
25
years of professional experience
Work History
Manager
Brooklyn Fine Meats
08.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention by implementing comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Butcher
Pryde Meats
10.2017 - 08.2023
- Complied with food safety, hygiene and sanitation regulations with in the shop for safe food preparation.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Operated and performed regular equipment maintenance checks, keeping commercial grade machinery functioning efficiently and safely.
- Stocked, rotated and priced merchandise to meet store standards.
- Labeled products clearly and accurately with allergen information and expiration dates.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Reduced wait time for customers through efficient multitasking during peak hours.
- Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
- Streamlined order processing for wholesale clients, ensuring accurate fulfillment and timely delivery.
- Monitored and controlled inventory to manage stock levels and prevent waste while complying with environmental regulation
- Provided personalized service by remembering regular customers' preferences and making recommendations based on their tastes.
- Increased repeat customer visits with exceptional customer service, maintaining trust and transparency with in-depth knowledge of various meat products.
Manager
Bushes Fresh Meats
10.2015 - 10.2017
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance
Butcher - 2nd Incharge
Bushes Fresh Meats
05.2005 - 05.2015
- Developed and maintained safe working environment by strictly adhering to health and safety guidelines.
- Ensured quality control measures were consistently met.
- Implemented new inventory management techniques, by monitoring to minimize waste and optimize stock levels.
- Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
- Implemented creative merchandising ideas to attract customers and promote special offers, resulting in increased sales.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Used Software to document quantity of product received and sold to keep proper records of sales.
- Expanded business profit margins by implementing cost-effective pricing strategies based on market trends.
- Collaborated with suppliers to secure best quality products at competitive prices, improving overall product offerings.
- Contributed to cost control by accurately forecasting product demand and adjusting orders accordingly.
- Fostered team-oriented atmosphere by training new employees in butchery skills and customer service excellence.
- Calculated weight and quantity of products to determine appropriate pricing for customers.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Butcher
Bushes Fresh Meats
05.2003 - 05.2005
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Operated commercial-grade butchery equipment
- Stocked, rotated and priced merchandise to meet store standards.
- Enhanced customer satisfaction by providing expert advice on product selection and preparation techniques.
- Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
- Ensured accurate pricing and labeling of products, maintaining trust and transparency with customers.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Received and inspected product deliveries to verify quality and safety of products.
- Promoted new product options to offer customers unique and appealing choices.
- Monitored and controlled inventory to manage stock levels and prevent waste.
Cleaner
Bushes Fresh Meats
11.2002 - 05.2003
- Enhanced workplace cleanliness and hygiene by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials and transported to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled and maintained well- organised storage cleaning equipments, chemicals, and materials properly and with caution. E.g. using a colour coded system to prevent cross contamination.
- Provided assistance to other staff members with cleaning of difficult areas.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Morgue Assistant
Walter Carter Funeral Services
09.1999 - 10.1999
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- In charged with maintaining and preparation of company vehicles for funeral services.
- Name plate creates and organising coffin materials for services.
- Assisted in day to day morgue preparations.
Education
TAFE Statement In Vocational Support And Pathways - Retailing
TAFE
Ultimo, NSW06.2022
Certificate III - Retailing
Just Careers Training
Sydney, NSW02.2018
Statement Of Attainment - Food Safety Supervision
TAFE
Granville, NSW05.2016
Statement Of Attainment - Food Safety Supervisor
TAFE Sydney
Kingswood, NSW11.2012
C I - CIV Apprenticeship - Butchery
TAFE Sydney
Granville, NSW05.2007
Skills
Customer service
Management skills
Quick learner
Keen to learn new skills
Friendly nature
Staff training experience
Patience
Highly communication skills
Conflicts resolution skills
Adaptable to new environments
Accomplishments
When I completed my CIV in Butchery qualification through TAFE, I was awarded as the 'Most Improved Student'.
During my working period in 'Bushes Fresh Meats', I started as a cleaner. Then I was offered an Apprenticeship for 4 years. Once qualified became a Butcher, then 2nd in charge Butcher to Management position in a short period.
During my 14 years working in 'Bushes Fresh Meats', I achieved following awards:
1) Most membership signed ups- 7 times
2) Most Meal Deal seller.
Additional Information
Aboriginal/ South American heritage
Timeline
Manager
Brooklyn Fine Meats
08.2023 - Current
Butcher
Pryde Meats
10.2017 - 08.2023
Manager
Bushes Fresh Meats
10.2015 - 10.2017
Butcher - 2nd Incharge
Bushes Fresh Meats
05.2005 - 05.2015
Butcher
Bushes Fresh Meats
05.2003 - 05.2005
Cleaner
Bushes Fresh Meats
11.2002 - 05.2003
Morgue Assistant
Walter Carter Funeral Services
09.1999 - 10.1999
TAFE Statement In Vocational Support And Pathways - Retailing
TAFE
Certificate III - Retailing
Just Careers Training
Statement Of Attainment - Food Safety Supervision
TAFE
Statement Of Attainment - Food Safety Supervisor
TAFE Sydney
C I - CIV Apprenticeship - Butchery
TAFE Sydney
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