Daniel Green
Wollongong
Summary
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With the ability to stay calm in challenging situations, think and solve problems and not giving up easily when faced with new challenges.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Communications Officer
NSW State Emergency Service
02.2023 - Current
- Enhanced public safety by efficiently dispatching emergency services to incidents.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Conducted regular equipment checks to ensure optimal functionality, minimizing technical issues during operations.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Improved response times for emergency calls with effective communication and prioritization skills.
- Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Worked 12.5 hour shifts on a 2 day, 2 night rotation
Flood and Storm Call Operator
Hoban Recruitment-NSW SES
06.2022 - 02.2023
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Receiving inbound calls from general public in need of assistance or advice during periods of floods, storms and other disasters
- High level data entry
- Using multiple computer applications while taking customer calls in a time critical situation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations
Assistant Store Manager
Cellarbrations Albion Park
10.2020 - 07.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Support the implementation of systems improvement initiatives, and the introduction and roll out of new technologies
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
storeman
Royal Sydney Golf Club
01.2019 - 03.2020
- Maintaining safety and cleanliness of stores area
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cellarman
Shellharbour Workers Club
02.2016 - 01.2019
- Follow safe work practices and take reasonable care of own and others health and safety
- Completed frequent inspections to identify and resolve problems affecting performance.
- Kept operations in compliance with company, safety and legal requirements.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Used Microsoft Word and other software tools to create documents and other communications.
Store Attendant, Store Manager
BWS Edinburgh Castle Hotel Group/ BWS Dapto
03.2009 - 01.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Ferny Grove State High School
02.2001 - 11.2005
University Access Program -
University of Wollongong College
10.2015 - 12.2015
Skills
Manage Self
Adapt well to new situations
Demonstrate Accountability
Act with integrity
Customer Service
Reference
Gene Morris
Zone Training Delivery Officer NSW SES
Phone - 0401 477 773
Timeline
Communications Officer
NSW State Emergency Service
02.2023 - Current
Flood and Storm Call Operator
Hoban Recruitment-NSW SES
06.2022 - 02.2023
Assistant Store Manager
Cellarbrations Albion Park
10.2020 - 07.2022
storeman
Royal Sydney Golf Club
01.2019 - 03.2020
Cellarman
Shellharbour Workers Club
02.2016 - 01.2019
University Access Program -
University of Wollongong College
10.2015 - 12.2015
Store Attendant, Store Manager
BWS Edinburgh Castle Hotel Group/ BWS Dapto
03.2009 - 01.2017
High School Diploma -
Ferny Grove State High School
02.2001 - 11.2005
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