Daniel Stramandinoli
University Student
Montmorency
Summary
A recent graduate from the University of Melbourne with a major in Media and Communications and a minor in Politics & International Studies. I bring hands-on experience in customer service, administration, and financial management. I am a hard-working and enthusiastic individual, eager to expand my skills and make a meaningful contribution to your organisation.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Cafe Worker
Sycamore Group
11.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained a clam and friendly demeanour, addressing and resolving customer issues and complaints, whilst maintaining professionalism.
Data Annotation Specialist
Data Annotation (Freelance)
10.2023 - Current
- Worked on projects, ensuring completion within tight deadlines while maintaining high accuracy and quality standards.
- Enhanced product quality by conducting thorough testing and identifying areas for improvement.
- As part of quality control, I reviewed other employees work, providing feedback.
- Followed standard operating procedures, ensuring work conducted was in line with company expectations.
Customer Experience Ambassador
Tennis Australia
01.2022 - 01.2025
- Casual team member working within a large diverse team, helping to help deliver the customer experience side of the Australian Open, with over 1,102,303 customers attending the event over 15 days.
- Greeted customers to create welcoming atmosphere.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Including engaging and tailoring messaging to customers from diverse cultural and linguistic backgrounds.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted fan experience through effective crowd management and coordination with event staff.
Club Treasurer
Greensborough Tennis Club
01.2023 - Current
- Helped to manage online membership portal of over 150 members, being a key point of contact between club members and the club committee.
- Adept in research, ensuring club compliance with policies and guidelines in applying for grants and delivering grant acquittal. Successful in receiving a $2400 grant for our club.
- Ability to work with local council, Tennis Australia and other stakeholders in delivering projects and running the club.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current. Contributing to the clubs's annual membership revenue of approximately $20,000.
- Supported club leadership by taking on additional responsibilities as needed, demonstrating flexibility and dedication to the organisation''s mission.
- Managed and created content for social media campaigns, to increase visibility of club activities online.
Cafe Worker
The Were Street Food Store
03.2019 - 11.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Helped to manage and train new team members, ensuring they were adequately trained and felt comfortable and supported.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships with customers.
Education
Bachelor of Arts - Media & Communications (major) / Politics (minor)
University of Melbourne
Parkville, VIC 03.2020 - Current
Skills
Attention to detail
Computer skills
Teamwork and collaboration
Customer service
Database management
Problem-solving
Active listening
Complaint resolution
Verbal and written communication
Analytical skills
Timeline
Cafe Worker
Sycamore Group
11.2024 - Current
Data Annotation Specialist
Data Annotation (Freelance)
10.2023 - Current
Club Treasurer
Greensborough Tennis Club
01.2023 - Current
Customer Experience Ambassador
Tennis Australia
01.2022 - 01.2025
Bachelor of Arts - Media & Communications (major) / Politics (minor)
University of Melbourne
03.2020 - Current
Cafe Worker
The Were Street Food Store
03.2019 - 11.2024
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