Daniela Gravante
Fortitude Valley
Summary
Determined. Capable. Passionate. Ambitious.
Seeking a position where I can Maximize my management and program development experience.
Overview
9
9
years of professional experience
Work History
Barman Assistant & Chef De Rang
Hotel Doge****
Milano Marittima, Italy
05.2014 - 08.2016
- Completed regular bar inventories and daily requisition sheets.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Chef De Rang
Hotel Chalet Del Sogno *****S
Madonna Di Campiglio, Italy
10.2016 - 04.2017
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Delivered food to table using serving trays and refilled water glasses with pitchers.
- Maintained well-organized mise en place to keep work consistent.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Interacted with guests to obtain feedback on product quality and service levels.
Assistant Manager & Breakfast Supervisor
Hotel Villa Del Mare ****S
Milano Marittima, Italy
05.2017 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bar Manager
The Bristol Hotel ****
Bristol, UK
01.2019 - 10.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Sommelier
San Demetrio Gourmet Restaurant
Cesena, Italy
11.2021 - 11.2022
- Coordinated wine selection and restocking for cellar with over 120 labels.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Set up wine tastings to bring in business and promote special offerings.
Education
Academy Symposium
Wine AcademyHigh School Diploma -
Alberghiero Tonino Guerra
Hospitality School2015
Skills
- Menu Memorization and Presentation
- Service Quality
- Motivational Leadership
- Special Events
- Wine Service Management
- High-Volume Dining
- Quick Learning
- Customer Service and Rapport
Timeline
Sommelier
San Demetrio Gourmet Restaurant
11.2021 - 11.2022
Bar Manager
The Bristol Hotel ****
01.2019 - 10.2020
Assistant Manager & Breakfast Supervisor
Hotel Villa Del Mare ****S
05.2017 - 12.2018
Chef De Rang
Hotel Chalet Del Sogno *****S
10.2016 - 04.2017
Barman Assistant & Chef De Rang
Hotel Doge****
05.2014 - 08.2016
Academy Symposium
High School Diploma -
Alberghiero Tonino Guerra