DANIELLA DI PETTA
Mornington
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Oscar Wylee
10.2025 - Current
- Assisted in managing daily store operations to ensure seamless customer service and product availability.
- Developed staff schedules to optimize coverage during peak hours, enhancing team efficiency.
- Trained new employees on store policies, procedures, and customer engagement strategies.
- Resolved customer complaints effectively, fostering positive relationships and enhancing store reputation.
Optical Dispenser
Oscar Wylee
11.2023 - Current
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
Pharmacy Assistant
Chemist Warehouse
10.2023 - 03.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
VCE -
Padua College
Mornington, VIC10.2022
Skills
- Communication and Interpersonal Skills
- Sales and upselling aptitude
- Scheduling appointments
- Work Order Preparation
- Problem-solving
- Enhancing customer experience
- Motivating teams
- Team work / collaboration
Accomplishments
In October 2025, played a key role in establishing a new store in under two weeks and facilitated the launch of efficient operations.
LANGUAGES
Spanish
Limited Working
Timeline
Assistant Store Manager
Oscar Wylee
10.2025 - Current
Optical Dispenser
Oscar Wylee
11.2023 - Current
Pharmacy Assistant
Chemist Warehouse
10.2023 - 03.2024
VCE -
Padua College