Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Boulton

Browns Plains,QLD

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

Outpatients Department Administration

Beaudesert Hospital
Beaudesert, QLD
02.2024 - Current

Booking Appointments, Organising Clinics, Leasing with Doctors and Hospitals, Answering Phones, Sending letters and dealing with enquires

Receptionist /Business manager

Torque Concreting & Constructions PTY LTD
08.2012 - Current
  • Managed phone inquiries and scheduled quotes
  • Handled accounts, banking, and payroll tasks
  • Generated invoices and managed client interactions
  • Oversaw Xero data entry and coordinated equipment/material orders

Dialysis Unit Ward Clerk

PA Hospital
02.2022 - 08.2022
  • Managed patient, doctor, and staff inquiries
  • Handled phone calls and directed them appropriately
  • Assisted in doctor rostering and conducted Medicare checks
  • Facilitated patient admissions and discharges
  • Supported ambulance arrivals and inquiries
  • Recorded minutes of meetings

Switchboard/Emergency

QE11 Hospital
11.2021 - 02.2022
  • Handled patient, doctor, and staff inquiries efficiently
  • Managed phone calls and directed them as necessary
  • Assisted in doctor rostering and emergency inquiries
  • Conducted registrations, admissions, and discharges
  • Verified Medicare information and supported ambulance arrivals

Reception/Clerk

Ramsay St Andrews Ipswich Emergency
01.2020 - 02.2022
  • Handled patient admissions and discharges effectively
  • Managed health fund checks and processed payments
  • Conducted Medicare checks and provided assistance to patients
  • Maintained cleanliness and responded to patient inquiries

Emergency Receptionist/Clerk

Ipswich General Hospital
02.2021 - 11.2021
  • Managed various emergency inquiries and facilitated registrations
  • Oversaw admissions, discharges, and ambulance arrivals
  • Conducted Medicare checks and maintained filing systems

Theatre Booking Clerk

Mater Private Hospital Springfield
08.2016 - 08.2018
  • Managed theate bookings and coordinated with medical staff
  • Assisted patients with inquiries and scheduled procedures
  • Liaised with practice managers and organized theater sessions
  • Facilitated communication between patients and medical professionals

Front Office Receptionist

Inala Primary Care
05.2016 - 08.2016
  • Managed patient arrivals and appointment bookings
  • Handled phone inquiries and invoicing tasks
  • Processed payments and managed billing systems
  • Assisted in various administrative tasks including filing and mailing

Front office Medical Receptionist

Canungra Valley Medical
03.2016 - 05.2016
  • Handled patient arrivals and appointment scheduling
  • Managed inquiries and billing tasks
  • Maintained filing systems and assisted medical staff as needed

Front Office Medical Receptionist

Chatswood Road Medical Centre
06.2015 - 04.2016
  • Managed patient arrivals and appointment bookings
  • Handled inquiries and billing tasks efficiently
  • Assisted in administrative duties including filing and mailing

Hospital All Rounder Relief

Sunnybank Private Hospital
02.2007 - 08.2012
  • Handled various roles including consulting suites 2IC and ward clerk
  • Managed patient appointments, phone inquiries, and theater bookings
  • Oversaw administrative tasks such as filing, billing, and medical record management
  • Provided exceptional customer service and support to patients and medical staff

Education

Certificate III - Business Administration

TAFE Queensland
Loganlea, QLD

Certificate II - Business Administration

TAFE Queensland
Loganlea, QLD

Certificate IV - Practice Management

TAFE Queensland
Loganlea, QLD

High School Diploma -

Beenleigh State High School
Beenleigh, QLD

Certificate II - Workplace Practices

Beenleigh State High School
Beenleigh, QLD
2001

Skills

  • Attention to Detail
  • Time Management
  • Goal Setting
  • Administrative background
  • Business Administration

References

  • Melissa Fellows

     Supervisor 

     Ipswich General Hospital Emergency 

     0402 091 595 

     melissa.fellows@health.qld.gov.au

  • Pauline Hohenhaus

     Supervisor 

     St Andrews Private Hospital Ipswich

     0430 499 440

     paulineh50@hotmail.com

Timeline

Outpatients Department Administration

Beaudesert Hospital
02.2024 - Current

Dialysis Unit Ward Clerk

PA Hospital
02.2022 - 08.2022

Switchboard/Emergency

QE11 Hospital
11.2021 - 02.2022

Emergency Receptionist/Clerk

Ipswich General Hospital
02.2021 - 11.2021

Reception/Clerk

Ramsay St Andrews Ipswich Emergency
01.2020 - 02.2022

Theatre Booking Clerk

Mater Private Hospital Springfield
08.2016 - 08.2018

Front Office Receptionist

Inala Primary Care
05.2016 - 08.2016

Front office Medical Receptionist

Canungra Valley Medical
03.2016 - 05.2016

Front Office Medical Receptionist

Chatswood Road Medical Centre
06.2015 - 04.2016

Receptionist /Business manager

Torque Concreting & Constructions PTY LTD
08.2012 - Current

Hospital All Rounder Relief

Sunnybank Private Hospital
02.2007 - 08.2012

Certificate III - Business Administration

TAFE Queensland

Certificate II - Business Administration

TAFE Queensland

Certificate IV - Practice Management

TAFE Queensland

High School Diploma -

Beenleigh State High School

Certificate II - Workplace Practices

Beenleigh State High School
Danielle Boulton