Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Chappelow

West Hoxton,New South Wales

Summary

Versatile and diligent, with a proven track record in maintaining high cleanliness standards from roles at In And Out Cleaning Liverpool and Shangri-la Hotel. Skilled in chemical handling and customer service, consistently enhancing guest experiences. Excelled in teamwork and equipment cleaning, contributing to a 20% improvement in efficiency.

Overview

18
18
years of professional experience

Work History

Cleaner

In And Out Cleaning Liverpool
01.2021 - 05.2022
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • End of lease cleaning
  • House keeping
  • Customer service

House Keeping

The Hallows Accommodation
10.2010 - 11.2020

House keeping, desk keeping

Cherry Picker

Farm Work
05.2008 - 10.2009
  • Loaded and unloaded trucks effectively using the cherry picker, preventing damage to products during transportation.
  • Collaborated with team members to optimize picking routes, increasing overall productivity and minimizing delays.
  • Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
  • Contributed to a streamlined workflow by organizing pallets efficiently within the storage system.

House Keeping

Quality Hotel
01.2020 - 10.2021
  • Promoted a clean working environment by conducting regular housekeeping tasks within engine room spaces.

McDonald's

Team Members
06.2007 - 10.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Mini Bar Attendant & Amenity Centre

Shangri-la Hotel
11.2022 - Current
  • Demonstrated attention to detail while ensuring accurate pricing and item descriptions for all mini bar products.
  • Maintained high standards of hygiene within assigned work area, promoting a sanitary environment for both guests and colleagues alike.
  • Contributed to increased revenue by upselling premium items available in the mini bar selection.
  • Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements.
  • Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.
  • Ensured proper billing for guests by accurately recording consumed items from mini bars.
  • Achieved high levels of efficiency in handling guest requests, consistently meeting or exceeding hotel''s established response time targets.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Volunteer

Sydney Dogs And Cats Home
05.2022 - 04.2023
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Cared for physical and psychological needs of animals with regular walks and playtime.

Education

Hospitality -

TAFE NSW
Bathurst
10.2011

Year 10 -

Kelso High Campus
Kelso
12.2010

Skills

  • Cleanliness maintenance
  • Teamwork
  • Detail-oriented
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Cash handling
  • Self motivation
  • Goal setting
  • Staff training
  • Attention to detail
  • Time management
  • Problem-solving
  • Corporate vision and values
  • Product stocking

Timeline

Mini Bar Attendant & Amenity Centre

Shangri-la Hotel
11.2022 - Current

Volunteer

Sydney Dogs And Cats Home
05.2022 - 04.2023

Cleaner

In And Out Cleaning Liverpool
01.2021 - 05.2022

House Keeping

Quality Hotel
01.2020 - 10.2021

House Keeping

The Hallows Accommodation
10.2010 - 11.2020

Cherry Picker

Farm Work
05.2008 - 10.2009

McDonald's

Team Members
06.2007 - 10.2008

Hospitality -

TAFE NSW

Year 10 -

Kelso High Campus
Danielle Chappelow