Danielle Edwards
38 Armistice Street
Summary
Hardworking and passionate job seeker with a high - level of customer service, administration and strong organizational skills eager to secure a position where I can showcase my skills and experience.
Overview
7
7
years of professional experience
Work History
Call Centre Operator
North Queensland X-Ray Services
09.2025 - 01.2026
- Answering enquiries from patients & general practitioners/specialists
- Booking appointments accurately
- Actioning inbox’s and activating referrals
- Managed and dealt with difficult situations
- General receptionist duties
Food and Beverage Attendant
Stuart Hotel
12.2024 - 03.2025
- Responsible service of alcohol and food
- TAB, Keno, and Electronic Gaming Machines
- General housekeeping
- Cash Handling/ Eftpos – Bar till, EGM, Keno and TAB transactions
- Taking and Setting Up Reservations
- Telephone Enquiries
Bar Supervisor
Dunwoody’s Hotel
02.2023 - 10.2024
- Responsible service of alcohol and food
- TAB, Keno, and Electronic Gaming Machines
- General housekeeping
- Cash Handling/ Eftpos – Bar till, EGM, Keno and TAB transactions
- Training new staff
- Maintaining stock and Ordering – Products, TAB betting slips and raffle tickets
- Assisting in big events – Melbourne Cup, Christmas Promotions, Weekly Tradies Club Promotion, Weekly Trivia, and Keno Promotions
- Set up of Promotions
- Taking and Setting Up Reservations – In person and telephone
- Telephone Enquiries
- Administration
- EGM Clearances/ Paperwork and Safe Counts
Sales Assistant
Liquorland
01.2020 - 04.2022
- Responsible Sales of Alcohol
- Maintaining stock
- General housekeeping
- (During COVID-19 Closures)
Food and Beverage Attendant
Dunwoody’s Hotel
10.2019 - 03.2020
Medical Receptionist
Cairns Doctors
02.2019 - 08.2019
- Perform front reception and administrative duties
- Liaise with patients and direct to appropriate department
- Manage medical records
- Schedule appointments and update appointment calendars
- Undertake patient consultation billing
- General housekeeping duties
Education
Responsible Service of Gambling -
Express Online Training
Responsible Service of Alcohol -
Express Online Training
Veterinary Assistant & Animal Walfare Course -
Learning Lounge
Certificate III in Business Administration -
Careers Australia
2015
Completed Schooling -
Spinifex State High School
Mount Isa, QLD11.2012
Skills
- High-level of customer service
- Data entry
- Customer service
- Time management
- Administration
- Strong, professional work ethics
- Problem-solving skills
- Ability to work as a team or individually
- Organised and clean
Licences
Queensland Auto Drivers License with reliable transport
Software Programs
- Microsoft Programs
- Mac and Windows
- H & L - Hospitality POS
- Medical Software- Medical Director, Pracsoft, Best Practice, Zedmed and Comrad.
Timeline
Call Centre Operator
North Queensland X-Ray Services
09.2025 - 01.2026
Food and Beverage Attendant
Stuart Hotel
12.2024 - 03.2025
Bar Supervisor
Dunwoody’s Hotel
02.2023 - 10.2024
Sales Assistant
Liquorland
01.2020 - 04.2022
Food and Beverage Attendant
Dunwoody’s Hotel
10.2019 - 03.2020
Medical Receptionist
Cairns Doctors
02.2019 - 08.2019
Responsible Service of Gambling -
Express Online Training
Responsible Service of Alcohol -
Express Online Training
Veterinary Assistant & Animal Walfare Course -
Learning Lounge
Certificate III in Business Administration -
Careers Australia
Completed Schooling -
Spinifex State High School