Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ezrah Kyle Ramos

Doncaster,VIC

Summary

Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Astute Call Centre professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Call Centre Operator

PersolKelly
11.2023 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Education

Physical Education

National University

No Degree -

Canadian International School

High School Diploma -

Wellspring Christian Family Schools
07.2021

Skills

  • Can work under pressure
  • Active Listening
  • Conflict Resolution
  • Excellent Communication Skills
  • Service and Support
  • Strong Work Ethic
  • Great Attention to Detail
  • Computer Skills
  • Organization and Time Management
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service

Certification

  • Provide Cardiopulmonary Resuscitation, Australian Red Cross - 12 months
  • Provide basic emergency life support, Australian Red Cross - 3 years
  • Provide first aid, Australian Red Cross - 3 years
  • Working with Children, Working With Children Check Victoria- 5 years

References

- Richard Philippe                                                     - Janneth Maruenas

     Team Manager                                                          Customer Service Operator

     TELSTRA 000                                                            TELSTRA 000

     richard.philippe@team.telstra.com                      janneth.maruenas@team.telstra.com

     +61 929 66508                                                         +61 408 504 702


- Nasoni Taukapo

     Acting Team Manager

     TELSTRA 000

     soni.taukapo@team.telstra.com

     +61 929 66508


Timeline

Call Centre Operator

PersolKelly
11.2023 - 08.2024

Physical Education

National University

No Degree -

Canadian International School

High School Diploma -

Wellspring Christian Family Schools

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Ezrah Kyle Ramos