Danielle Harding
Mindarie
Summary
Driven and experienced retail professional with extensive experience at EB Games and my family run business High St Post and News, excelling in customer service and customer experiences. Proven track record in training and mentoring teams, enhancing customer engagement, and implementing effective merchandising strategies. Skilled in problem-solving and relationship building, driving sales growth and fostering loyalty through exceptional service.
Overview
7
7
years of professional experience
Work History
EB Games Assistant Store Manager
EB Games
10.2024 - Current
- Took on a Store Manager role due to my current Store Manager being promoted to Area Manager
- Running the store successfully whilst my Area Manager left for his duties to help other stores
- Helped other staff and managers from other EB stores whilst my Area Manager was fulfilling his role elsewhere
- Supervised daily store operations and staff performance to enhance customer service quality.
- Trained and mentored new employees on company policies and operational procedures.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Coordinated weekly staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Conducted regular audits of inventory levels, ensuring accuracy and reducing shrinkage rates.
- Collaborated with upper management on strategic planning for promotional events and sales initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
EB Games Sales Associate
EB Games
04.2022 - 10.2024
- Managed inventory levels, ensuring optimal stock for games and merchandise sales whilst minimizing shortages.
- Trained new associates on product knowledge, customer service standards, and sales techniques.
- Enhanced customer engagement through personalized recommendations and effective communication strategies.
- Assisted in executing promotional campaigns, driving increased foot traffic and sales conversions.
- Analyzed sales trends to optimize merchandising strategies and improve product placement effectiveness.
- Provided exceptional customer service for a positive shopping experience, resulting in repeat customers and increased revenue.
Post Office Clerk
High St Post and News (Australia Post)
05.2018 - 04.2022
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Assisted customers in locating packages and resolving inquiries courteously.
- Provided support during peak hours to manage customer traffic effectively
- Assisted customers with inquiries, providing accurate information on services and products.
- Managed cash register operations, handling transactions with precision and attention to detail.
- Organized and maintained postal supplies, optimizing stock levels for daily operations.
- Resolved customer complaints effectively, ensuring satisfaction and fostering positive relationships..
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
Lottery Attendant
High St Post and News (Lottery West)
05.2018 - 04.2022
- Managed lottery ticket sales and processed transactions efficiently.
- Ensured compliance with gaming regulations during ticket sales and prize payouts.
- Provided exceptional customer service, assisting patrons with inquiries and promoting lottery products.
- Maintained accurate records of sales and inventory to support operational efficiency.
- Implemented promotional strategies to enhance product visibility and increase sales volume.
- Resolved customer issues promptly, ensuring a positive experience at all times.
Gift Shop Cashier
High St Post and News
05.2018 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Managed inventory levels, restocking merchandise to maintain store presentation.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Developed strong rapport with customers through friendly interactions, fostering a welcoming atmosphere within the store
- Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.
- Assisted in maintaining visually appealing merchandise displays, enticing customers to make purchases and boosting overall sales.
Education
High School Diploma -
Willetton Senior High School
Perth, WA11-2019
Certificate IV - Business
South Metropolitan TAFE
Fremantle, WA11-2019
Skills
- Problem-solving
- Loss prevention
- Customer experience
- Customer service and engagement
- Inventory control
- Relationship building and management
- Time management
- Team building and leadership
- Customer service management
- POS systems
- Hiring and training
- Upselling and cross selling
Accomplishments
- Top KPI Regional performer (WA, SA, NT) for Q2 2025 at EB Games
- Ended Q2 2025 at EB Games in 14th position overall in the company (AUS)
- 2x Australian Representative for Softball
- 1x State/National Representative for Softball
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Interests
- Baseball/ Softball
- Video Gaming/ Collecting
- Comic Book Reading/ Collecting
- Bird Keeping
- Cooking/ Baking
- Nature Watching
Timeline
EB Games Assistant Store Manager
EB Games
10.2024 - Current
EB Games Sales Associate
EB Games
04.2022 - 10.2024
Post Office Clerk
High St Post and News (Australia Post)
05.2018 - 04.2022
Lottery Attendant
High St Post and News (Lottery West)
05.2018 - 04.2022
Gift Shop Cashier
High St Post and News
05.2018 - 04.2022
High School Diploma -
Willetton Senior High School
Certificate IV - Business
South Metropolitan TAFE