Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Danielle Te Are

Insurance Consultant
St Clair,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Home Claims Case Manager

CBA Insurance
North Sydney , NSW
05.2022 - Current
  • Improved claim resolution times by implementing efficient case management strategies.
  • Streamlined claims processing for faster settlements with effective communication between parties involved.
  • Reduced caseload backlog by prioritizing urgent cases and utilizing time management skills.
  • Managed complex claims, ensuring accurate and timely resolutions through thorough investigations and negotiations.
  • Increased customer satisfaction ratings by providing empathetic support and routinely updating clients on case progress.
  • Enhanced team productivity by sharing best practices in claims case management processes within department.
  • Maintained detailed documentation of all cases, contributing to well-organized and easily accessible filing system for future reference.
  • Developed customized action plans for each claimant based on individual needs, ensuring personalized service delivery and improved outcomes.
  • Continually updated industry knowledge through professional development courses, applying learned techniques to enhance daily work performance and results-driven decision making.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Case Manage up to 40 claims per day reduce the backlog and provide efficient service.

Administration and Finance Assistant

Jenolan Caves Reserve Trust
Jenolan, NSW
03.2019 - 04.2022
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Typed and submitted correspondence, memos, drafts and emails.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Located and corrected data entry errors and reported to management.
  • Produced monthly reports using Excel spreadsheet functions.
  • Completed data entry tasks with accuracy and efficiency.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Coordinated with IT teams to resolve advanced computer software and hardware problems.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Applied mathematical abilities to calculate and check figures in accounting systems.

Food and Beverage Attendant

Jenolan Caves Reserve Trust
Jenolan, NSW
03.2018 - 03.2019
  • Followed workplace safety procedures to reduce accidents and hazards.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
  • Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
  • Greeted guests warmly to foster welcoming environment.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Oberon High School
Oberon
12.2012

Skills

  • Accounting and finance
  • Administration and management skills
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Team-Oriented and Cooperative
  • Administrative and Office Support
  • Time Management

Accomplishments

  • Recognized as employee of the month for outstanding accomplishments and team contributions.
  • Collaborated with team of 12 in the development of the Blue Lake Project located in Jenolan Caves.

Certification

  • White Card Training - [February 2022]
  • RSA Competency - [Valid until February 2024]

Timeline

Home Claims Case Manager

CBA Insurance
05.2022 - Current

Administration and Finance Assistant

Jenolan Caves Reserve Trust
03.2019 - 04.2022

Food and Beverage Attendant

Jenolan Caves Reserve Trust
03.2018 - 03.2019

High School Diploma -

Oberon High School

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Danielle Te AreInsurance Consultant