Nina Cesnovar
The Gap,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Home Claims Case Manager
Hollard Insurance
Brisbane
09.2023 - Current
- Managed a portfolio of home insurance claims from initiation to resolution, ensuring adherence to company policies and regulatory requirements.
- Conducted thorough investigations into claims, including site inspections and documentation review, to determine coverage and liability.
- Collaborated with policyholders, contractors, and insurance adjusters to assess damages, negotiate settlements, and expedite claims processing.
- Conducted investigations to identify and mitigate potential fraudulent claims
Customer Relations Manager
Mombasa Rose Boutique
Brisbane
09.2020 - 09.2023
- Manage customer inquiries, escalations and complaints
- Collaborated cross-functionally with departments such as risk management and compliance to investigate suspicious incidents and take appropriate actions
Claims Consultant
Allianz Insurance
Brisbane
01.2020 - 08.2020
- Gather quality information by investigation in a timely manner to progress claims
- Provide guidance and support to policyholders
- Investigate and analyze claims to determine potential fraud or misrepresentation
- Manage escalations and claim denials
Travel Agent
Travel Agency Sacco
Munich
02.2018 - 08.2019
- Issue tickets and process ticket requests and changes using Amadeus
- Assist customers with flight reservations, itineraries, and fare information using Amadeus
- Resolve customer complaints and issues
Personal Banker
UniCredit Bank
Munich
09.2014 - 02.2017
- Conduct financial assessments and provide personalized advice and solutions to customers
- Maintain accurate customer records and documentation, ensuring compliance with bank policies and procedures
- Perform interviews and process applications for personal loans, credit cards and associated products
- Monitored account activity to identify and mitigate potential fraudulent transactions.
Education
Diploma - Project Management
Greystone College
Brisbane, QLD01.2023
Diploma - International Business
Greystone College
Brisbane, QLD10.2021
Diploma - Banking And Finance
Berufsschule
Munich 02.2017
Skills
Excellent Communication
Problem-Solving
Teamwork and Collaboration
Analytical and Critical Thinking
Timeline
Home Claims Case Manager
Hollard Insurance
09.2023 - Current
Customer Relations Manager
Mombasa Rose Boutique
09.2020 - 09.2023
Claims Consultant
Allianz Insurance
01.2020 - 08.2020
Travel Agent
Travel Agency Sacco
02.2018 - 08.2019
Personal Banker
UniCredit Bank
09.2014 - 02.2017
Diploma - Project Management
Greystone College
Diploma - International Business
Greystone College
Diploma - Banking And Finance
Berufsschule
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