Danielle Trenfield
Gaming Attendant
Bell Post Hill,VIC
Summary
Gaming professional with strong foundation in customer service and gaming operations. Known for reliability in high-paced environments and adept at addressing guest needs. Committed to teamwork and achieving operational goals, consistently adapting to changing demands.
Overview
13
13
years of professional experience
Work History
Gaming Supervisor
Shell Club
09.2022 - 03.2025
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Participated in regular meetings with upper management, providing insightful input and recommendations to drive strategic decision-making processes.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Gaming Attendant
Lord of the Isles
04.2012 - 09.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Supported marketing initiatives by distributing promotional materials and explaining benefits to guests.
Education
Maribyrnong High
Victoria 11.1989
Skills
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Cash handling
- Professionalism
Referee
Mary Novacic
Operations Manager Shell Club
03 5275-4061
Email: operations@shellclub.com.au
Timeline
Gaming Supervisor
Shell Club
09.2022 - 03.2025
Gaming Attendant
Lord of the Isles
04.2012 - 09.2022
Maribyrnong High
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