MARINA TOMIC
Brisbane,QLD
Summary
Retail professional with solid track record in customer engagement and sales support. Known for contributing to team success and adapting to shifting store demands. Brings strong communication and problem-solving abilities, fostering collaborative and results-driven retail atmosphere.
Overview
8
8
years of professional experience
Work History
Retail Sales Assistant
Best and Less
Brisbane, QLD
01.2018 - 09.2025
- Assisted customers in selecting products and provided personalized recommendations.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Resolved customer complaints in a professional manner.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in setting up displays for promotional items.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Informed customers of current sales promotions and discounts.
- Maintained an organized and clean store environment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers with product selection to meet their needs.
- Stocked shelves with merchandise according to company guidelines.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Helped maintain the security of the store by monitoring suspicious activities.
- Answered questions from customers about products and services.
- Provided support to colleagues in order to ensure smooth running of operations.
- Organized backroom storage areas for efficient product retrieval.
- Helped customers by answering questions and locating merchandise.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Maintained cleanliness and organization of the sales floor displays.
- Collaborated with team members to enhance customer experience.
- Resolved customer complaints and provided effective solutions promptly.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Childcare Assistant
Childcare Centre
Brisbane, QLD
09.2017 - 10.2017
- Supervised children during activities and ensured safety at all times.
- Supported children's social development through guided interactions and playtime.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Read stories and led educational games to stimulate interest in learning.
Education
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Calamvale Community College
Brisbane, QldSkills
- Team support and assistance
- Customer needs assessment
- Loyalty program promotion
- Product merchandising
- Sales
- Goal orientation
- Inside and outside sales
- Task prioritization
- Team communication
- Complex Problem-solving
- Fitting room maintenance
- Relationship building
- Customer relationship management
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Styling advice
- Stock control
- Fashion sense
- Verbal and written communication
- Retail sales
- Flexible schedule
- Friendly and outgoing
- Truck unloading
- Customer follow-up
- Self-checkout assistance
- Problem-solving
- Customer engagement
- Organization skills
- Stockroom organization
- Customer assistance
- Product restocking
- Fashion sense and styling
- Multitasking
- Warehouse coordination
- Patience and empathy
- Customer feedback collection
- Loyalty program knowledge
- Complaint handling
- Positive customer engagement
- Friendly and helpful
- Team collaboration
- Promotional event support
- Creative thinking
- Sales floor organization
- Customer satisfaction measurement
- Meeting sales goals
- Loss prevention
- Retail Sales Experience
- Flexible hours
- Retail merchandising
- Team building
- Dressing room assistance
- Store maintenance
- Teamwork
- Professional appearance
- Shelf stocking
Timeline
Retail Sales Assistant
Best and Less
01.2018 - 09.2025
Childcare Assistant
Childcare Centre
09.2017 - 10.2017
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Calamvale Community College