Danielle Wheeler
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
15
15
years of professional experience
Work History
Team Support Officer
Wesley Mission Queensland
Petrie, Qld
09.2008 - Current
- Managed the day-to-day operations of the team, ensuring deadlines were met while adhering to company policies and procedures.
- Provided administrative assistance to team members by scheduling meetings, preparing agendas and taking minutes.
- Maintained accurate records of team activities, including contact information, project documentation and financial data.
- Assisted with the development of new processes and procedures to improve workflow efficiency.
- Developed effective communication strategies between teams to promote collaboration and successful outcomes.
- Facilitated problem solving sessions with key stakeholders in order to resolve conflicts or generate solutions quickly and effectively.
- Responded promptly to inquiries from internal customers regarding team related issues.
- Supported senior management with special projects such as process reengineering initiatives.
- Implemented best practices across all aspects of the team's operations in order to ensure quality standards were met consistently.
- Trained, coached and mentored military units to improve readiness and training.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Assisted in developing training materials for new employees joining the team.
- Analyzed data from surveys conducted among customers in order to identify potential areas for improvement.
- Provided technical support when needed by troubleshooting software applications or hardware equipment.
- Reviewed existing documents such as contracts, policies and procedures prior to their submission for approval.
Education
High School Diploma -
Mount Erin Secondary College
Frankston, VIC11.1989
Skills
- Exceptional customer service & communication skills
- Exceptional organisational skills
- Team player with a positive & flexible attitude
- Attention to detail
- Ability to maintain high standards of accuracy under pressure
- Work independently with the ability to plan & manage workload
- provide quality administration support
Affiliations
I enjoy my family time, with 6 step sons, 7 nieces & nephews & 4 dogs.
My family have nicknamed me "The Organiser" as I love to make others feel appreciated & loved.
Timeline
Team Support Officer
Wesley Mission Queensland
09.2008 - Current
High School Diploma -
Mount Erin Secondary College
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