Daniel Santiago Ojeda
Ferny Hills,Australia
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesperson
Iced Tea Co
03.2024 - Current
- Selling iced tea at local markets
- Customer service and transaction handling
- Ensure customer satisfaction and manage inventories.
- Developed relationships with clients for increased loyalty and repeat business.
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
Cafeteria Worker, Barista
My Secret Garden
01.2024 - 04.2024
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Delivery Driver
Uber Eats
11.2023 - Current
- Efficient delivery of food orders
- Maintain high customer satisfaction
- Manage multiple deliveries simultaneously and ensure fast delivery times.
Bilingual Support Agent
Fundo LLC
03.2023 - 10.2023
- Support clients in requesting and obtaining cash advances for small businesses in the USA.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
Bilingual Agent
Accedo Technologies
05.2022 - 03.2023
- Bilingual representative in the retention area for Altice USA
- Daily report submission and support in implementing strategies to improve campaign performance.
- Served as a resource person for staff members needing assistance or clarification on matters related to language or culture differences.
Waiter/Assistant Manager
Hornitos Bakery
11.2021 - 02.2022
- Customer service at tables and over the phone
- Preparation of bakery products and beverages
- Inventory organization and staff scheduling.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Bachelor's Degree in Environmental Engineering -
Universidad El Bosque
English Classes (Advanced Level) -
ILSC
Diploma On Project Management -
Greystone
Brisbane, QLD06.2025
Skills
- Dynamic professional with experience in customer service and request management
- Excellent interpersonal and leadership skills
- Ability to problem-solve and organize efficiently
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales strategy development
- Interpersonal communication skills
- Strategic Planning
Certification
RSA (Responsible Service of Alcohol)
Availability
Immediate
References
- Juan Gutierrez, Friend, 0403 267 818
- Esteban Duque, Cousin, 0449 708 260
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Salesperson
Iced Tea Co
03.2024 - Current
Cafeteria Worker, Barista
My Secret Garden
01.2024 - 04.2024
Delivery Driver
Uber Eats
11.2023 - Current
Bilingual Support Agent
Fundo LLC
03.2023 - 10.2023
Bilingual Agent
Accedo Technologies
05.2022 - 03.2023
Waiter/Assistant Manager
Hornitos Bakery
11.2021 - 02.2022
Bachelor's Degree in Environmental Engineering -
Universidad El Bosque
English Classes (Advanced Level) -
ILSC
Diploma On Project Management -
Greystone
RSA (Responsible Service of Alcohol)
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