Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dannie Roces

Summary

I am an enthusiastic individual who works with an open mind and heart with the intent to connect with others and create meaningful experiences through the practice of service and gratitude.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Head Barista & All Rounder

Moggill Cafe & Espresso Bar
09.2022 - Current
  • Monitored customer feedback to improve barista performance and customer service.
  • Trained and supervised barista workers to maintain and uphold store policies and customer standards.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Used POS system to accurately enter orders and process payments.
  • Listened carefully to customer requests and upheld customer relations.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted kitchen staff in food preparation.
  • Daily open and close operations including end of day till reconciliation.

Barista & All Rounder

The Single Guys Coffee Co
04.2019 - 03.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Barista & All Rounder

The Single Guys Coffee Co
01.2022 - 09.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

2IC & Store Manager

Soul Origin
10.2016 - 04.2019
  • Conducted employee training sessions to educate employees on products and company policies.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Supervised food presentation and plating to enhance visual appeal.

Barista / All Rounder

The Coffee Club
09.2013 - 10.2016
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Receptionist

Physio
01.2013 - 03.2013
  • Work experience Year 10 (80 hrs))
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Completed Year 12

Woodcrest State College
Springfield, QLD
11.2015

Skills

  • Honest & Trustworthy
  • Works well Under Pressure
  • Staff Management
  • Time Management
  • Building Customer Relationships
  • Exceptional Customer Service
  • Self Motivated & Enthusiastic
  • Leadership
  • Proper Phone Manner & Booking Inquiries
  • Multitasking Abilities
  • Teamwork and Collaboration

Certification

  • Food Safety Certificate
  • COVID SAFE Work Training
  • FIRE EMT (Emergency Management Training) Certificate

References

Moggill Cafe & Espresso Bar

Manager: Olivia Lake

Mobile: 0435-898-116


Shift Manager: Laura Dewar

Mobile: 0484-308-049


Previous Landlord

Recruit Facilitator Officer (QLD Police)

Name: Rosa Holzberger

Contact No: 0401-808-675

Timeline

Head Barista & All Rounder

Moggill Cafe & Espresso Bar
09.2022 - Current

Barista & All Rounder

The Single Guys Coffee Co
01.2022 - 09.2022

Barista & All Rounder

The Single Guys Coffee Co
04.2019 - 03.2022

2IC & Store Manager

Soul Origin
10.2016 - 04.2019

Barista / All Rounder

The Coffee Club
09.2013 - 10.2016

Receptionist

Physio
01.2013 - 03.2013

Completed Year 12

Woodcrest State College

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Dannie Roces