Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Accomplishments
Timeline
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Hoklieng Hour

Macquarie Park,NSW

Summary

Dynamic professional with extensive experience in customer service and team leadership at The Vineyard. Proven ability to enhance operational efficiency and drive customer satisfaction through effective staff training and problem-solving. Proficient in Microsoft Office and POS systems, consistently recognized for delivering exceptional service and fostering strong customer relationships.

Overview

3
3
years of professional experience

Work History

Head Barista/Hotel All Rounder

The Vineyard
09.2024 - Current
  • Coordinate staff schedules and daily operations to ensure smooth services.
  • Manage inventory, stock ordering and supplies taking.
  • Trained and supervise new employees to ensure quality and standard.
  • Data Entry: taking customers details for reservations.
  • Engage with customers in a friendly manner, take orders, and provide product recommendations to enhance their experience.
  • Provide customer services and problem resolution in high pace setting.
  • Led and mentored a team that consistently delivered exceptional service, contributing to high customer satisfaction reflected in excellent Google reviews.
  • Increased operational efficiency by streamlining daily procedures, reducing wait times and improving overall service flow.

Staff Member

The Ponds Leaf Café & Co
01.2024 - 09.2024
  • Assist with administrative tasks such as inventory control and daily report.
  • Handled cash management and POS operations (weekly financial reports and revenue calculations).
  • Worked in fast paced-environments, prioritising tasks and customers’ needs.
  • Maintained 100% accuracy in weekly financial reporting and cash reconciliation, contributing to smooth audits and transparency accuracy.
  • Consistently received positive customer feedback for service quality, contributing to repeat business and strong customer loyalty.
  • Applied business analytics skills to develop forecasting models and maintain accurate performance tracking, improving decision-making and operational efficiency.

Sale Associate

UNIQLO
Hornsby, NSW
02.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently exceeded daily and weekly sales targets through proactive customer engagement and upselling techniques.
  • Recognized by management for delivering outstanding customer service, contributing to positive customer feedback and store reputation.

Education

Bachelor Of Business - Business Administration And Management

Macquarie University
Sydney, NSW
06-2025

Bachelor Of Psychology - Applied Psychology

Macquarie University
Sydney, NSW
06.2022

High School Diploma -

Noble Park Secondary College
Melbourne
09.2018

Skills

  • Customer service and communication
  • Minitab
  • Administrative Support and Organisation
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Xero
  • Power BI
  • IBM
  • POS system and Inventory management
  • Staff training and coordination
  • Time management and problem solving

Hobbies and Interests

  • Soccer
  • Art
  • Piano
  • Reading

References

  • Laura Ward, Senior Deputy Manager, 0434140607
  • Parveen, Leaf Cafe Manager, 0432009522
  • Liam Ado, Colleague, 0416843398

Accomplishments

  • Graduated with an overall Distinction average, demonstrating consistent high academic performance.
  • Successfully launched a new café operation, serving over 1,000 customers during the opening period.
  • Drove the successful opening of a new café, building strong customer satisfaction reflected in consistent 4.5-star Google reviews and high return patronage.

Timeline

Head Barista/Hotel All Rounder

The Vineyard
09.2024 - Current

Staff Member

The Ponds Leaf Café & Co
01.2024 - 09.2024

Sale Associate

UNIQLO
02.2022 - 12.2022

Bachelor Of Business - Business Administration And Management

Macquarie University

Bachelor Of Psychology - Applied Psychology

Macquarie University

High School Diploma -

Noble Park Secondary College

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