Danniella Johnson
Ungarie,NSW
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Kitchen Hand/Sales Associate
Metro
West Wyalong, NSW
11.2023 - 03.2025
- Organized storage areas for efficient access to items when needed.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Maintained a neat work station throughout shift hours.
Bartender
Railway Hotel
Condobolin, NSW
08.2022 - 03.2025
- Effectively multitasked within fast-paced environment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Adhered to state regulations regarding serving alcohol responsibly.
- Arranged bottles and glasses behind bar to make attractive displays.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Developed good working relationships with fellow employees through effective communication.
- Greeted guests with friendliness and professionalism.
Liquor and Gaming Attendant
Condobolin RSL Club
Condobolin, NSW
12.2022 - 04.2023
- Effectively multitasked within fast-paced environment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managing cash movements
- TAB/Keno/Gaming Machine Operations
- End of day shutdowns and Nightly takings
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Retail Cashier
Foodworks
Condobolin, NSW
04.2022 - 11.2022
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Welcomed customers, offering assistance to help find store items.
- Conducted price checks for special orders or discounts as requested by customers.
Salon Receptionist
Glowing Complexions
Canberra, ACT
10.2020 - 10.2021
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted customers and provided exceptional customer service.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Coordinated pick-up and delivery of express mail services.
- Checked guests in quickly and introduced customers to professionals.
- Booked appointments to allow sufficient time for requested services.
- Maintained up-to-date records of customer visits and purchases.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed Stock
Education
RSA & RCG - CCH11237351
TAFE NSW
NSW04-2027
Year 12 Equivalent - CCcares @ Canberra College
Canberra College
Canberra, ACT12-2021
Skills
- Cash handling
- Customer service
- Effective communication
- Team collaboration
- Time management
- Punctual and reliable
- Stock management
- Effective customer communication
References
References available upon request.
Timeline
Kitchen Hand/Sales Associate
Metro
11.2023 - 03.2025
Liquor and Gaming Attendant
Condobolin RSL Club
12.2022 - 04.2023
Bartender
Railway Hotel
08.2022 - 03.2025
Retail Cashier
Foodworks
04.2022 - 11.2022
Salon Receptionist
Glowing Complexions
10.2020 - 10.2021
RSA & RCG - CCH11237351
TAFE NSW
Year 12 Equivalent - CCcares @ Canberra College
Canberra College
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