Mina Zenoni
Merrimac,QLD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Waitress/kitchen Hand
Crazy Fish Sushi Place
09.2015 - 08.2017
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
Tourism of Australia
04.2013 - 09.2015
- Marketing support
- SNS posting
- Advertisement
- Survey of tourist
- Event support
Therapist
Organic spa Elena Jade
03.2012 - 04.2013
- Aromatherapy relaxation massage
- Deep Tissue massage
- Head massage
- Pregnancy massage
- Reflexology
- Hot stone massage
- Waxing
- Facial massage
- Retail
- Booking
Massage Therapist
Spa Palazzo Versace
12.2011 - 02.2012
- Aromatherapy relaxation massage
- Deep Tissue massage
- Lymphatic massage
- Pregnancy massage
- Reflexology
- Hot stone massage
11.2011 - 11.2011
- Ashmore Domain aged care facility
- Work Experience (3 Week work placement following Cert III in Aged Care)
- High care
- Dementia
Chef, waiter
Ace Wasabi sushi restaurant
12.2008 - 11.2011
- Making sushi
- Preparation of ingredients
- Take food and beverage orders
- Check with customers to ensure they are enjoying their meals
- Serve food and/or beverages to customers
- Prepare bills and collect payment from customers
- Remove dishes and glasses from tables and take them to the kitchen for cleaning
- Present menus to customers and make recommendations upon request
- Stock service areas with supplies such as coffee, food, tableware and linens
- Escort customers to their table
Massage Therapist
Massage Schools of Queensland student
09.2008 - 10.2010
- Aromatherapy relaxation massage
- Remedial massage
- Deep tissue massage
- Swedish massage
- Lymphatic massage
A New Tokyo natural foods
05.2008 - 07.2008
- Sales management section
- Assist in ordering merchandise
- Assist conveyance service
01.2007 - 01.2008
- Study abroad and working in Australia
Parts sales and repair service section
BOSE Japan
04.2004 - 01.2007
- Order merchandise
- Management back-stocking
- Data entry for inventory
Education
Basic Barista Course - Basic Barista Skills
The Gold Coast Coffee School
Southport, QLD04.2023
Certificate III In Aged Care Including First Aid - CHC30208 -
Success Firsttrack
11.2011
Eagle academy Sport & recreation Certificate III - undefined
02.2011
Diploma of Aromatherapy - undefined
10.2010
Certificate IV In Massage Therapy Practice (HLT 40307 - undefined
09.2009
Diploma of Remedial Massage - undefined
Massage Schools
09.2008
Course Level 2 - undefined
Universal English College
07.2008
Bachelor Of British And American History - British and American language and culture
Musashino University
04.2000
Skills
- Cash Counting Machine Operations
- Refunds and Exchanges
- Order Taking
- Records Maintenance
- Drivers License
- Order Verification
- Issue Resolution
- Money Handling
- Return and Exchange Processing
- Receipt and Refund Issuance
- Sweeping and Mopping
- Till Counting
- Staff Training
- Dish Preparation
- Order Delivery Practices
- Cash Handling
- Order Management
Certification
- The Gold Coast Coffee School basic barista skills
- Certification3 in Aged care CHC30208
- Certificate3 Sport and Recreation
- Diploma of Remedial Massage HLT50307
- Diploma of Aromatherapy HLT51407
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress/kitchen Hand
Crazy Fish Sushi Place
09.2015 - 08.2017
Tourism of Australia
04.2013 - 09.2015
Therapist
Organic spa Elena Jade
03.2012 - 04.2013
Massage Therapist
Spa Palazzo Versace
12.2011 - 02.2012
11.2011 - 11.2011
Chef, waiter
Ace Wasabi sushi restaurant
12.2008 - 11.2011
Massage Therapist
Massage Schools of Queensland student
09.2008 - 10.2010
A New Tokyo natural foods
05.2008 - 07.2008
01.2007 - 01.2008
Parts sales and repair service section
BOSE Japan
04.2004 - 01.2007
Basic Barista Course - Basic Barista Skills
The Gold Coast Coffee School
Certificate III In Aged Care Including First Aid - CHC30208 -
Success Firsttrack
Eagle academy Sport & recreation Certificate III - undefined
Diploma of Aromatherapy - undefined
Certificate IV In Massage Therapy Practice (HLT 40307 - undefined
Diploma of Remedial Massage - undefined
Massage Schools
Course Level 2 - undefined
Universal English College
Bachelor Of British And American History - British and American language and culture
Musashino University
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