Danny Flood
Newstead,QLD
Summary
Highly motivated and dedicated professional currently in Brisbane on a Working Holiday Visa, seeking immediate employment. Possessing a first-class honours bachelor's degree in Sports Management & Coaching, I bring a solid academic foundation to my career pursuits. With ten years of experience in diverse business and customer service roles, I have consistently delivered exceptional performance. My rapid progression to managerial positions in my previous roles reflects my strong leadership and operational skills.
Overview
10
10
years of professional experience
Work History
Hotel Accommodation and Bar Manager
Good Beer Company
2024.02 - 2024.08
- Offered support across multiple outlets including a 3 star hotel, two bars, a bistro, pokies room and bottleshop.
- Built loyal customer base by creating a welcoming environment with top quality service.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Assisted guests at check-in, providing information on various services within the hotel and surrounding area.
- Assisted in streamlining inventory management, minimizing wastage and maintaining a consistent availability of essential items.
Banquet Supervisor
Fairmont Chateau Whistler
2022.11 - 2023.06
- Managing a team of up to 60 staff members in a five star hotel
- In charge of events with up to 250 guests
- Main day to day duties would include - delegating tasks, managing staff, orchestrating the event, delivering a high standard of service, cleaning up afterwards
- Responsible for liaising with the convenor and ensuring their needs for the event were met
Bartender
The Penny Farthing & The Irish Times
2022.06 - 2022.11
- Required to know over 30 pints on tap, as well as an extensive wine, whiskey, and cocktail menu
- Both pubs were a fast paced service with a high standard focus on both customer satisfaction and delivery of drinks/food
- Responsible for opening during the day and cleaning/closing in the evenings
- Delegation of gratuities and cash/till management
Ski Lift Operator
Lake Louise Ski Resort
2021.11 - 2022.05
- Management of crowds and guaranteeing guest satisfaction
- Ensuring guests got on and off the lift safely
- Responsible for contacting the maintenance team, ski school, dispatch, ski patroller's and ticket scanners depending on various situations via radio or telephones
- Area management to reduce hazards
- Working alone meant more responsibility
Assistant restaurant manager
St Mary's Hall Restaurant
2020.06 - 2021.10
- Assistant Manager- opening/closing the restaurant/bar, management of staff, bar stock, and cashing up
- Resolving customer issues to their overall satisfaction
- Managing bookings to ensure maximum capacity and sales
- Responsible for all communication between kitchen and FOH
- Keeping a high standard of customer service was vital
Sports Department Supervisor
Technological University Dublin
2018.10 - 2020.05
- Dealing with internal and external professional sports teams
- Covering monitoring sports facilities- All weather pitch, grass pitch, gymnasium, sports hall, activity room
- Ensuring customer satisfaction and keeping facilities clean and sanitised
- Handover with other staff members as I always work alone
Retail Assistant Manager
Elverys Sports
2014.09 - 2018.06
- Tasks include opening and closing on weekends, management of all staff from Friday to Sunday, ensuring KPI targets are met, along with daily cash management and bank lodgements
- Floor work, stocking equipment, recovering departments
- Head of footwear department, responsible for over 30% of stores sales.
Education
Bachelor of Arts - Sports Management and Coaching
Technological University Dublin
Dublin05.2020
Certificate of Higher Education - Sports Management and Coaching
Dunboyne College of Further Education
Dunboyne05.2016
Leaving Certificate -
Colaiste Chiarain Secondary School
Leixlip05.2014
Skills
- Employee management
- Customer rapport
- Service-orientated
- Punctual
- Team Leader
- Personable and outgoing
References
Available upon request
Timeline
Hotel Accommodation and Bar Manager
Good Beer Company
2024.02 - 2024.08
Banquet Supervisor
Fairmont Chateau Whistler
2022.11 - 2023.06
Bartender
The Penny Farthing & The Irish Times
2022.06 - 2022.11
Ski Lift Operator
Lake Louise Ski Resort
2021.11 - 2022.05
Assistant restaurant manager
St Mary's Hall Restaurant
2020.06 - 2021.10
Sports Department Supervisor
Technological University Dublin
2018.10 - 2020.05
Retail Assistant Manager
Elverys Sports
2014.09 - 2018.06
Bachelor of Arts - Sports Management and Coaching
Technological University Dublin
Certificate of Higher Education - Sports Management and Coaching
Dunboyne College of Further Education
Leaving Certificate -
Colaiste Chiarain Secondary School
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