Love to hit the road and explore our great country
Camping ,
water sports ,
dining out
Danny Nobbs
Werrington,NSW
Summary
Dynamic professional with extensive experience in design and pre-construction roles. Skilled in training new candidates while fostering excellent customer relations.
Experienced Driver who loves the outdoors
Overview
16
16
years of professional experience
Work History
Design & Pre Construction Manager
Ultra Air Conditioning Pty Ltd
12.2023 - Current
- Demonstrated strong problem-solving skills, Resolving issues efficiently and effectively.
- Managed time affectively to ensure tasks were completed on schedule and deadlines were met.
- Plotted up Builder floor plans and optimized duct layout
- uploaded parts list from Polyplan to CRM program (Simpro).
Sales & Pre Construction Representative
Ultra Air Conditioning Pty Ltd
09.2015 - 12.2023
- Scheduled Meetings with builder clients to discuss Air conditioning options available for their New Home Build.
- Explain & plot Outlets , Zones , Droppers , Controllers & Air return locations
- Explain Product features included in Builder Tender to enhance customers understanding of standard system included in their tender contract.
- Explained and offered clients upgrades to more advance technology. Eg: Neo touch screen wifi controller. individual temperature control of each room/zone. Energy efficient units.
- Co ordinated with clients to finalise upgrades.
Call Center Representative
Customers 1 to 1
02.2010 - 09.2015
- Resolved customer inquiries efficiently using CRM software to enhance service quality.
- Managed high call volumes while maintaining professionalism and accuracy in information delivery.
- Trained new staff on call handling procedures and customer service best practices.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified upselling opportunities to increase revenue generation.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Higher School Certificate
Mt Druitt High School
Mt Druitt12-1987
Skills
- Problem-solving
- Team building and leadership
- Decision-making
- Excellent customer relations
- Design experience
- Hiring and training
Interests
Timeline
Design & Pre Construction Manager
Ultra Air Conditioning Pty Ltd
12.2023 - Current
Sales & Pre Construction Representative
Ultra Air Conditioning Pty Ltd
09.2015 - 12.2023
Call Center Representative
Customers 1 to 1
02.2010 - 09.2015
No Degree - Higher School Certificate
Mt Druitt High School