DAPHNE ADAMS
8 Delamere Place, South Hedland ,WA
Summary
Dedicated and professional individual with a proactive attitude to adapt to different environments. Strong work ethic and effective communication skills. Proven ability to efficiently complete tasks in various settings according to my employer’s requirements. I work well autonomously or as a team. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
Work History
Telephonist /ED Ward Clerk
Western Australia Country Health Services (WACHS)
South Hedland , WA 6722
09.2021 - Current
- Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
- Utilized paging technology within the organization to quickly connect with key people.
- Updated personnel directory to keep telephone extensions and employee information current.
- Alerted staff of emergency information and general announcements using the PA system.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Assisted individuals with hearing difficulties in using assistive services to complete calls.
- Maintained accurate documentation of all transactions relating to patient care services provided in the ED ward.
- Communicated effectively with families on behalf of ED Ward staff when needed.
- Worked collaboratively with physicians, nurses, and other healthcare personnel to ensure quality patient care.
- Gathered patient information to complete the registration process in accordance with established policies and procedures.
- Attended meetings and trainings as required by facility policy.
- Completed discharge paperwork accurately upon completion of treatment.
- Assisted in training new employees on relevant job functions.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, email, or fax.
Postal Delivery Officer
Australia Post
South Hedland, WA 6722
02.2021 - 08.2021
- Maintained confidentiality of personal information contained in letters or packages.
- Maintained records of daily delivery logs including number of pieces delivered and undeliverable items returned or forwarded.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Responsible for ensuring that all parcels were accounted for upon completion of route deliveries.
- Provided change-of-address cards and other postal forms upon customer request.
- Provided assistance with customer inquiries related to postal services and regulations.
- Attended training sessions regularly in order to stay up to date on changes in postal regulations.
- Monitored inventory levels of Postal Service supplies within assigned area.
- Contributed ideas towards improving operational efficiencies within the organization.
- Responded promptly to customer complaints regarding service issues or delays.
- Complied with all policies and procedures related to the distribution of mail items.
- Recorded address changes to redirect mail for residences or businesses.
Bar Manager
Port Hedland Yacht Club Inc
Port Hedland , WA 6722
09.2017 - 06.2020
- Maintaining high standards of service.
- Monitored cash intake to reduce discrepancies.
- Monitored patron alcohol consumption to encourage safety.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items, and sanitizing equipment.
- Maintained cleanliness standards throughout the bar area, including countertops, shelves, and equipment.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations, including opening and closing duties, scheduling shifts for employees, cash handling procedures, and payroll processing.
- Resolved customer complaints regarding the quality of food or beverage service in a timely manner.
Utility Worker /Housekeeping Cleaner
ESS
Port Hedland , WA 6721
08.2016 - 07.2017
- Cleaning of rooms within the village.
- Follow all health and safety practices required to work in a mine site camp.
- Troubleshot problems in the field by performing tests on equipment and making necessary adjustments.
- Responded to emergency situations as needed.
- Conducted safety inspections on all equipment used in the operation of utilities.
- Followed strict safety protocols to minimize risks during utility operations.
- Maintained clean, organized, and fully stocked work areas for maximum efficiency.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Cleaned and sanitized bathrooms, replenished supplies such as soap, and toilet paper.
- Assisted with laundry duties as needed, including sorting, washing, drying, and folding items.
- Followed safety rules when handling cleaning chemicals, according to OSHA regulations.
- Returned rooms to occupant-ready status to satisfy future guests.
Bar Manager
Port Hedland Golf Club Inc
South Hedland , WA 6722
04.2014 - 10.2015
- Staff rostering.
- Cash handling.
- End of day consolidations.
- Management of staff.
- General upkeep of bar cleanliness, stock ordering.
- Ensuring compliance of the responsible services and alcohol.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Skills
- Strong Work Ethic
- Outgoing Personality
- Supervisory Experience
- Proficient in Microsoft Office, WebPAS, Bossnet
- Telephone Reception, Excellent Phone Demeanor
- Front Desk Operations, Client Service
- Clear Communication, both verbal and written
References
- Annie Lang
Senior Medical Officer (Hedland Health Campus)
Ph : 0439 414 064
- Karen Barter
Business Manager - (Hedland Health Campus)
Ph: 0402 003 718
Timeline
Telephonist /ED Ward Clerk
Western Australia Country Health Services (WACHS)
09.2021 - Current
Postal Delivery Officer
Australia Post
02.2021 - 08.2021
Bar Manager
Port Hedland Yacht Club Inc
09.2017 - 06.2020
Utility Worker /Housekeeping Cleaner
ESS
08.2016 - 07.2017
Bar Manager
Port Hedland Golf Club Inc
04.2014 - 10.2015
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