Darcy Roberts
GOLDEN SQUARE,VIC
Summary
My name is Darcy Roberts I have been in aviation for almost 3 years by starting off my time at Regional Express airlines (REX airlines) and moving onwards and upwards to my current position at Corporate Airlines (Link Airways) positioned on a Saab 340 as a trainer, and being a solo cabin manager in numerous charter flights as well as carrying corporate and business clients as well as holiday makers to there preferred destination. I am also a Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven or solo environment. Known for excellent customer relations and welcoming attitude. In preparation for this career I gain customer service and all my skills from previous work at a Bakery, Paint and sip, pet shop and a Dvd store starting when I was only 12 years of age. Consideration for your position would be very much appreciated I am more then willing to relocate and set high standards for the company. With more than 2 years of experience working for airlines, I have become a diligent team player committed to providing exceptional guest services.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member/Trainer
Corporate Air
Canberra, ACT
12.2021 - Current
- Checked aircraft for cleanliness and stocked it with food, beverages, and other amenities.
- Operated catering services to ensure meals were prepared according to customer specifications.
- Conducting the role of solo cabin crew to many high up and important clientele.
- Assisted passengers with special needs or requests while on board the aircraft.
- Communicated regularly with ground personnel regarding arrival and departure times, schedule changes or other pertinent information related to the flight.
- Adhered strictly to CASA regulations concerning safety standards while performing assigned duties aboard the aircraft.
- Developed positive relationships with customers through excellent customer service skills and professional attitude.
- Being able to withhold exceptional client feedback
Cabin Crew Member
Rex Airlines
Melbourne , Victoria
02.2021 - 11.2021
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Provided first aid assistance to passengers when necessary.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Responded promptly to customer complaints or requests for service during flights.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Maintained a professional appearance at all times while interacting with customers.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Education
Completion of Grade prep - Year 12
Skills
- Passenger Assistance
- Training Program Design
- Coaching and Mentoring
- Emergency Procedures Knowledge
- Technical Skills
- Performance Evaluation
- Compliance and Regulations
- Training and Mentoring
- Customer Assistance
- VIP Services
- Safety Awareness
- Emergency Procedures
Interests
Hobbies & Interests: , Exercising – Volunteering – Working – Hiking – Adventure – Fashion – Running – Driving – Cooking – Music – Indoor Plants – Exploring – Aviation - Travel -
Timeline
Cabin Crew Member/Trainer
Corporate Air
12.2021 - Current
Cabin Crew Member
Rex Airlines
02.2021 - 11.2021
Completion of Grade prep - Year 12
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