Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Darcy Brauer

Ocean Grove,VIC

Summary

Focused and hardworking Bachelor of Business student at Deakin University with strong communication, teamwork and customer service skills developed through casual and part-time employment. I am looking for a part-time or full-time position in Human Resource. I am available weekdays and weekends.

Results-driven retail professional with robust history in managing liquor departments, known for elevating store performance and boosting customer loyalty. Proven ability to lead teams towards achieving sales targets while maintaining high standards of inventory control. Adaptable team player with strong skills in product knowledge and customer service.

Overview

9
9
years of professional experience

Work History

Liquor Retail

Liquorland
02.2019 - Current
  • Over the past three years I have been working at Liquorland Ocean Grove, initially starting out as a casual employee and then moving to a part time permanent base while completing my studies, over which time I have developed my excellent communication and customer-service skills, advanced my understanding of customer needs, supported by my strong product knowledge
  • I am able to perform managerial roles, including that of the payroll system, receiving and posting invoices, stock take, ordering stock, cycle counts, rosters and store changeovers
  • While working at Liquorland I have:
  • Completed tasks to a deadline contributing to the overall productiveness of the store
  • Supported new employees by explaining policies, demonstrating use of equipment and providing guidance ensuring all colleagues worked effectively together
  • Developed strong relationships with management and team members contributing to a cohesive and productive team
  • De-escalated and resolved customer complaints in line with store policy, receiving positive feedback for mediation skills
  • Communicated effectively with customers receiving excellent feedback from management for client relations

Hospitality/Bartending

Barwon Heads Hotel
11.2021 - 02.2023
  • Deliver exceptional guest experiences in the hotels main restaurant through taking orders, delivering food and managing guests’ requests
  • Training new bartenders on bar operations and activities
  • Ability to operate at a high efficiency in a confined and pressured environment
  • Worked in a collaborative manner with other restaurant employees to ensure outstanding customer expectations

Intern

Wildlife Victoria
07.2023 - 10.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Explored new technologies and approaches to streamline processes.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Volunteer

Barwon Heads Tennis Club
04.2017 - 04.2019
  • Over these three years I contributed to the yearly club championships; my role included organizing the round robin, umpiring the younger division games, giving a hand on the BBQ

Kitchen Hand/Waiter

PepperCorn Foods
12.2015 - 12.2018
  • I worked at Peppercorn foods on part-time basis through my last couple of years of high school
  • Throughout my time at Peppercorn foods, I had improved my communications skills when working on the registers, taking orders and communicating instructions
  • My customer service skills included approaching customer if they needed assistance, or back and forth interactions
  • At peppercorn foods I also helped in food preparation and getting orders ready

Education

Bachelor of Business - People Management

Deakin University
10.2023

Grovedale College -

Grovedale College
11.2018

Skills

  • Merchandising Strategies
  • Brand Awareness
  • Customer service experience
  • Customer Complaint Resolution
  • Operations Oversight
  • Employee Scheduling

References

  • Michael O’Neil, Former Store Manager, Liquorland Ocean Grove, 0492814573
  • Kyle Austin, Store Manager, Liquorland Ocean Grove, 0411500308

Volunteer Experience

Volunteer, Barwon Heads Tennis Club, 04/01/17, 04/01/19, Organized yearly club championships., Umpired younger division games., Assisted with BBQ operations.

Timeline

Intern

Wildlife Victoria
07.2023 - 10.2023

Hospitality/Bartending

Barwon Heads Hotel
11.2021 - 02.2023

Liquor Retail

Liquorland
02.2019 - Current

Volunteer

Barwon Heads Tennis Club
04.2017 - 04.2019

Kitchen Hand/Waiter

PepperCorn Foods
12.2015 - 12.2018

Grovedale College -

Grovedale College

Bachelor of Business - People Management

Deakin University

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