DARCY SILVER-SMITH
Pimpama,QLD
Summary
Organized and dedicated Customer Service Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE ASSISTANT
TARGET AUSTRALIA
09.2020 - Current
- Providing responsive, exceptional service to customers by answering questions, making recommendations, and responding to requests
- Cooperating with team members and management to ensure customer satisfaction
- Picking, packing, and processing online orders in an organised, timely manner
- Filling, merchandising, tidying, and ticketing stock across all departments of store.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
DELITECASSEN ASSISTANT
IGA AUSTRALIA
06.2016 - 09.2020
- Updating and replenishing displays, cases, and other customer-facing areas to ensure new items and promotions are showcased
- Following all food safety and sanitation procedures established by the company and other regulatory agencies
- Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing rubbish, and confirming that tools are in working order.
Education
High School Diploma -
Cleveland District State High School
Brisbane11.2017
Skills
- Stock Management
- Excellent Communication and Interpersonal Skills
- Attention to Detail
- Order Fulfillment
- Caring and Compassionate Nature
- Payment Processing
- Understanding Customer Needs
- Complex Product Knowledge
- Critical Thinking
- Organization and Time Management
- Teamwork and Collaboration
Timeline
CUSTOMER SERVICE ASSISTANT
TARGET AUSTRALIA
09.2020 - Current
DELITECASSEN ASSISTANT
IGA AUSTRALIA
06.2016 - 09.2020
High School Diploma -
Cleveland District State High School
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