Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Dardan Huskaj

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

23
23
years of professional experience

Work History

Premium Services Host

The Star Casino
12.2024 - Current
  • Enhanced customer experience by providing personalized assistance and tailored gaming recommendations.
  • Played a key role in driving customer loyalty programs, leading to increased repeat visits and enhanced overall revenue.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, or requests from guests on the gaming floor.
  • Maintained detailed knowledge of current promotions, events, and offerings in order to provide relevant information to guests during their visits.
  • Streamlined guest registration process, resulting in shorter wait times and increased satisfaction rates.
  • Resolved customer disputes quickly and professionally, maintaining a positive gaming atmosphere for all guests.

Duty Manager

Oakwood Hotels
01.2022 - 06.2024


  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Night Manager

Mantra on Edward
02.2017 - 12.2021
  • Ensuring a professional and high quality service at all times
  • Auditing and balancing all hotel transactions for the day
  • Handling guest queries and complaints during the night
  • Preparing reports for the General Manager
  • Managing the overnight operations of the hotel
  • Coordinating all departments

Senior Night Auditor / Reception

Watermark Hotel Brisbane
01.2015 - 01.2017
  • Ensuring the security and safety of the guests
  • Processing guest arrivals & departures
  • Auditing and balancing all hotel transactions for the day
  • Taking reservations and assisting with all guest enquiries
  • Managing the overnight operations of the hotel

Night Auditor / Reception

Grand Chancellor
01.2014 - 01.2015
  • Check in - Check out
  • Cashiering include foreign exchange
  • Handling guest queries and complaints during the night
  • Assisting with reservation enquiries
  • Balancing all transactions at the end of the shift

Front Office Reception

Chifley Suites & Blackstone Group Limited
01.2011 - 01.2013
  • Check in - Check out
  • Ensuring the security and safety of the guests
  • Taking reservations and assisting with all guest enquiries
  • Preparing daily report for the General Manager

Front Office Reception

Oaks on Hobson Hotels & Resorts
01.2010 - 01.2011
  • Check in - Check out
  • Providing guests with accurate information
  • Processing reservations
  • Coordinating service deliveries

Cashier

Sky City Casino
01.2007 - 01.2009
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Gas Station Attendant

Caltex Gas Station
01.2002 - 01.2007
  • Cash handling
  • Stock take
  • Selling food and beverages

Education

RMLV -

QLD Responsible Management of Licensed Venues

First AID and CPR -

High School -

Prizren, Kosovo
01.1998

Skills

  • Leadership
  • Written / verbal communications
  • Experience in management
  • Experienced in operation of electronic registers
  • Well Presented and professional
  • High level of customer service
  • Goal orientated
  • Able to work well under pressure
  • General basic computer skills
  • Experience in opera / sihot
  • Enjoy working in a team
  • Hardworking
  • Honest and trustworthy

Personal Information

  • Citizenship: New Zealand Citizen
  • Driving License: Open QLD Drivers Licence

Timeline

Premium Services Host

The Star Casino
12.2024 - Current

Duty Manager

Oakwood Hotels
01.2022 - 06.2024

Night Manager

Mantra on Edward
02.2017 - 12.2021

Senior Night Auditor / Reception

Watermark Hotel Brisbane
01.2015 - 01.2017

Night Auditor / Reception

Grand Chancellor
01.2014 - 01.2015

Front Office Reception

Chifley Suites & Blackstone Group Limited
01.2011 - 01.2013

Front Office Reception

Oaks on Hobson Hotels & Resorts
01.2010 - 01.2011

Cashier

Sky City Casino
01.2007 - 01.2009

Gas Station Attendant

Caltex Gas Station
01.2002 - 01.2007

First AID and CPR -

High School -

RMLV -

QLD Responsible Management of Licensed Venues

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Dardan Huskaj