Christelle Convine
Banora Point ,Australia
Summary
To have the ability to make use of my rest array of skills, talents, knowledge and 5 Star customer service to their fullest potential. To freely share my assets whether that is working independently or within a team.
Overview
17
17
years of professional experience
Work History
Premium Services Host
The Star Casino
11.2012 - Current
- Enact current policies and procedures.
- Mandatory government compliance.
- Source of wealth, Know your customer, Probity
- Up kept compliance training ( Anti-money laundering and Counter terrorism finance )
- 5 star customer service.
- Assisting and interactions with VIP members and their guests.
- Enforcing policies
- Assisting and interactions with fellow team members, security, surveillance, safer gambling team members, private gaming room and F&B team members.
- Use of company based computers, Salesforce, Teams, Excel, Mircosoft, Casino dollar, Loyalty and Non-Loyalty checks, Intranet, Synkros Staff Portal
- Handle member feedback and complaints with care in a quick and efficient timely manner.
- Maintained a clean work environment, promoting both safety and efficiency on the job including covid responses
- Demonstrated commitment to continuous improvement by actively seeking out opportunities for professional development within the field.
- Working on a 24/7 rotating roster ( last ten years graveyard shifts, 2200 - 0600 )
- Enacted two projects presently still running. Last cord management system and period poverty scheme
Bar, Gaming and Reception
Nobby Beach Surf Club
02.2012 - 11.2012
- Opening and Closing bar
- Gaming - Keno, TAB, Pokie machines, payouts, maintenance, emptying hoppers and balancing till.
- Reception- signing in members, signing up new members, phone and computer work, interactions with fellow staff members, contractors and guests.
- Promotions and Bingo
- Collaborated with team members to resolve complex redemption issues, ensuring client satisfaction.
Bar, Gaming and Reception
Twin Towns Services Club
03.2008 - 02.2012
- Enact current policies and procedures.
- Mandatory government compliance.
- Source of wealth, Know your customer, Probity
- Up kept compliance training ( Anti-money laundering and Counter terrorism finance )
- 5 star customer service.
- Assisting and interactions with VIP members and their guests.
- Enforcing policies
- Assisting and interactions with fellow team members, security, surveillance, safer gambling team members, private gaming room and F&B team members.
- Use of company based computers, Salesforce, Teams, Excel, Mircosoft, Casino dollar, Loyalty and Non-Loyalty checks, Intranet, Synkros Staff Portal
- Handle member feedback and complaints with care in a quick and efficient timely manner.
- Maintained a clean work environment, promoting both safety and efficiency on the job including covid responses
- Demonstrated commitment to continuous improvement by actively seeking out opportunities for professional development within the field.
- Working on a 24/7 rotating roster ( last ten years graveyard shifts, 2200 - 0600 )
- Enacted two projects presently still running. Last cord management system and period poverty scheme
Education
VCE - Higher School Certificate - VCE
Sale Technical School
Sale, Victoria 385011.1989
Skills
- Current and valid Queensland Responsible Service of Gaming License
- Current and valid Queensland Casino License
- 5 Star customer service
- Team collaboration
- Effective time management
- Multitasking proficiency
- Professional appearance
- Telephone reception
- Guest relations
- Reservations
- Reservation management
- Verbal and written communication
References
- Name - Linda Raumer ( Assistant Manager )
Contact - 0407 906 588
- Name - Sonny Jin ( Manager )
Contact - 0448 635 689
Timeline
Premium Services Host
The Star Casino
11.2012 - Current
Bar, Gaming and Reception
Nobby Beach Surf Club
02.2012 - 11.2012
Bar, Gaming and Reception
Twin Towns Services Club
03.2008 - 02.2012
VCE - Higher School Certificate - VCE
Sale Technical School