Daria Gerlach
Mount Hotham,VIC
Summary
Driven by a goal-oriented approach, I enhanced team productivity and customer satisfaction at Mt Hotham Accommodation through effective training and mentoring, and by fostering a collaborative environment. Leveraging skills in team collaboration and streamlining operations, I significantly contributed to improving service standards and operational efficiency, demonstrating a strong blend of interpersonal and organizational abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Mt Hotham Accomodation
Mount Hotham
06.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Cafe Barista
Roasted
Melbourne, VIC
04.2021 - 11.2022
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Bartender
Last Run
Mount Hotham
06.2022 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Laundry Supervisor
Ski Higher
Meribel, France
11.2023 - 04.2024
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Managed budget effectively, reducing operational costs while maintaining quality service standards.
Kitchen Hand
El Estanco
Barossa Valley
04.2018 - 03.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
Education
Faith Lutheran Secondary School
Tanunda, SASkills
- Training and mentoring
- Goal-Oriented
- Friendly and outgoing
- Team Player
- Positive Attitude
- Team Collaboration
Certification
- Wine & Spirit Education Trust (WSET) Level 1 Award in Wines – Wine & Spirit Education Trust.
- NEHA Professional Food Handler Certificate – National Environmental Health Association.
- Allergen Awareness Training Certificate - Various Providers.
Timeline
Laundry Supervisor
Ski Higher
11.2023 - 04.2024
Receptionist Administrator
Mt Hotham Accomodation
06.2022 - Current
Bartender
Last Run
06.2022 - 10.2022
Cafe Barista
Roasted
04.2021 - 11.2022
Kitchen Hand
El Estanco
04.2018 - 03.2021
Faith Lutheran Secondary School