Darlene Pukeroa
Browns Plains,Qld
Summary
Dynamic leader with proven expertise in site and retail operations management, honed at BP Service Station and Red Rooster. Excelled in enhancing operational efficiency and customer satisfaction through strategic decision-making and effective team leadership. Skilled in health and safety compliance and customer relations, achieving significant improvements in workplace safety and service quality.
Customer-focused professional with successful 30+ year career in Retail, Hospitality and Education sector.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Assistant Site Manager
BP Service Station
Qld
06.2023 - Current
- Maintained a safe work environment by implementing safety protocols and conducting regular site inspections.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely manner.
- Implemented solutions to overcome weekly, monthly challenges and maintain deadlines without sacrificing quality or safety standards.
- Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
- Facilitated communication between site teams, and management.
- Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity.
- Mentored junior staff members, providing guidance on best practices for new projects and fostering professional development within the team.
Assistant Manager
Red Rooster
Qld
07.2021 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Broadwood Area School
New Zealand01-1991
Skills
- Money handling
- Time management
- Site inspections
- Decision-making
- Health and safety compliance
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Retail operations
- Team building
- Document control
- Site supervision
- Customer service
- Problem-solving
- Retail operations management
- Multitasking and organization
- Site inspection and management
- Team leadership
- Orientation and training
- Verbal and written communication
Timeline
Assistant Site Manager
BP Service Station
06.2023 - Current
Assistant Manager
Red Rooster
07.2021 - 06.2023
High School Diploma -
Broadwood Area School