DARREN DONKOR
Melbourne,VIC
Summary
A results-driven IT professional with a completed Level 3 IT apprenticeship and experience supporting enterprise environments across the UK and Australia. Skilled in IT operations, endpoint management, cloud technologies, and system administration, with hands-on experience across Microsoft 365, Intune, and technical deployments. Adaptable and solutions-focused, with a strong ability to troubleshoot complex issues, learn new technologies quickly, and deliver reliable IT support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Desktop Support Engineer
VICTORIAN ELECTORAL COMMISSION
Contract via Robert Half | Melbourne, VIC
05.2026 - Current
- Configured, imaged and deployed Windows-based laptops and election devices supporting the Victorian Electoral Commission’s statewide election operations, ensuring systems were fully operational for critical electoral events.
- Performed hardware configuration, BIOS and firmware updates, software installation and quality assurance testing to deliver secure, reliable and deployment-ready devices.
- Diagnosed and resolved hardware, software and peripheral issues while managing asset registration, barcode scanning and inventory tracking to maintain accurate equipment records.
- Collaborated within a high-volume IT deployment team to meet strict project deadlines while adhering to documented technical procedures and security protocols supporting critical election infrastructure.
Level 2 Helpdesk Support
EAGERS AUTOMOTIVE
Contract via Robert Half | Perth, WA
09.2025 - 02.2026
- Provided Level 2 technical support for dealership staff and service teams, resolving hardware, software, diagnostic tool and network issues with minimal escalation
- Coordinated and executed a fleet-wide Windows 10 endpoint upgrade and replacement program, including data migration, device provisioning and on-site deployment across dealership sites.
- Delivered clear technical guidance to non-technical users, producing step-by-step solutions and documentation to improve ticket resolution time.
- Collaborated with Level 3 engineers, vendors and dealership techs to resolve complex incidents, assisting with root-cause analysis and preventing repeat faults.
Desktop Support Administrator
STUDENT CASTLE
London, UK
10.2024 - 03.2025
- Spearheading IT support & resource management within a fast-paced startup environment.
- Contributing to software development, particularly on the property management system.
- Managed integration project, aligning systems and facilitating seamless collaboration across two companies (including Outlook/Teams integration, SharePoint, and Intune for secure access).
- Optimized business operations by automating processes with Microsoft Power Tools (Power BI, PowerApps, Power Automate).
- Key skills: Cloud computing (Azure), IT asset management, process development, software support.
Level 2 IT Support Engineer
INNOVATE UK BUSINESS CONNECT
London, UK
02.2024 - 10.2024
- Supported MAC OS environments with 1st/2nd line support via remote tools and in-person assistance.
- Administered Office 365, Mac OS, Windows, Microsoft Azure, and PowerShell scripting.
- Led automation of workflows using Make.com, Jira, and JAMF Pro.
- Provided VPN setup and SharePoint administration.
- Key skills: Azure Administration, JAMF Pro, PowerShell, SharePoint.
IT Support Technician
RICHARD CHALLONER SCHOOL
London, UK
09.2022 - 02.2024
- Provided IT support for 1,100 students and 200 staff in a fast-paced school environment.
- Managed IT systems including Windows/Mac OS, iOS/Android devices, and printers.
- Responsible for hardware setup, software installation, and managing MDM server.
- Ensured GDPR compliance and information security.
- Developed user-friendly documentation and trained users on technical issues.
- Streamlined asset management, reducing downtime through efficient ticketing and prioritization.
- Key skills: Active Directory, IT troubleshooting, hardware/software management, customer service.
Education
BTEC EXT DIPLOMA ENGINEERING L3 -
CROYDON COLLEGE
Croydon07-2022
Skills
- Active Directory
- Azure Active Directory
- Office 365
- Cloud platforms
- Microsoft Power Tools
- Jamf Pro
- SharePoint
- VPN configuration
- Software & hardware diagnostics
- Installation
- Support
- Remote desktop
- Software troubleshooting
- Customer service
- Communication
Hobbies and Interests
- IT Networking
- Servers
- Firewalls
- Security
- Cloud computing
- Gym training
- Reading
- Music (Piano)
Timeline
Desktop Support Engineer
VICTORIAN ELECTORAL COMMISSION
05.2026 - Current
Level 2 Helpdesk Support
EAGERS AUTOMOTIVE
09.2025 - 02.2026
Desktop Support Administrator
STUDENT CASTLE
10.2024 - 03.2025
Level 2 IT Support Engineer
INNOVATE UK BUSINESS CONNECT
02.2024 - 10.2024
IT Support Technician
RICHARD CHALLONER SCHOOL
09.2022 - 02.2024
BTEC EXT DIPLOMA ENGINEERING L3 -
CROYDON COLLEGE