Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Darren Fernandes

Macquarie Park,NSW

Summary

Committed and hard-working, dedicated to proide excellent customer service. Experienced with managerial responsibilities, assisting customers, resolving customer issues. A great problem solver, capable of putting customers first and sort support from Managers for complex issues. I am honest and a quick learner with a strong willingness to work.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Myer
Macquarie , NSW
02.2023 - Current
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Handled customer complaints in a professional manner.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Performed managerial tasks in the absence of my manager such as clearing cash, ticketing sales, coordinating with other department managers, helping team members resolve customer disputes and queries.

Team Member

MadMex
Mount Druitt, NSW
09.2022 - 01.2025
  • Assisted customers with product selection and ordering process.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Tracked stock levels on a daily basis to identify shortages or overages.

Team Member

Taco Bell
Rooty Hill, NSW
03.2022 - 09.2024
  • Implemented strategies to take advantage of new opportunities.
  • Upheld high standards of productivity and quality in operations.
  • Assisted with compliance of safety standards
  • Initiated inventory control measures to sustain stock levels.

Education

Bachelor of Actuarial Studies And Applied Finance -

Macquarie University
Macquarie Park, NSW
12-2025

Skills

  • Customer Service
  • Loss Prevention
  • Money Handling
  • Teamwork and Collaboration
  • Flexible Schedule
  • Fitting Room Maintenance
  • Product Knowledge
  • Teamwork
  • Stocking and Receiving
  • Complaint Management
  • Retail Store Operations
  • Time Management
  • POS System Operation
  • Relationship Building
  • Sales Goals Attainment
  • Retail Merchandising Expertise

Accomplishments

  • Grade 3 Vocalist, Rock School of Music
  • Model United Nations, Organiser

Timeline

Retail Sales Associate

Myer
02.2023 - Current

Team Member

MadMex
09.2022 - 01.2025

Team Member

Taco Bell
03.2022 - 09.2024

Bachelor of Actuarial Studies And Applied Finance -

Macquarie University

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Darren Fernandes